Job Description Summary:
The Intake Coordinator is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.
Essential Job Functions/Responsibilities:
The duties and responsibilities of the Intake Coordinator will include, but not be limited to, the following:
1. Directs all daily patient referral and intake operations including providing direct
oversight of the establishment and implementation of intake policies.
2. Ensures compliance with all state, federal, and ACHC referral/intake regulatory
requirements.
3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
4. Establishes and maintains positive working relationships with current and potential
referral sources.
5. Ensures seamless transition of patients to home care by providing direct oversight of
patient education and preparation for home care, plan of care initiation, and coordination
of care with multiple service providers.
6. Ensures maximum third party reimbursement through direct oversight of insurance
verification and authorization processes.
7. Negotiates service pricing with insurance Case Managers and other payers within
established financial and credit parameters.
8. Assists the Executive Director/Administrator in the preparation of an annual budget for
the intake department and monitors allocation of resources according to budgetary
limitations.
9. Recruits, selects, orients, and directly manages members of the referral/intake team.
10. Builds and monitors community and customer perceptions of all entities that managed the Company as a high quality provider of services.
11. Gathers, collates, and reports referral statistics including key customer referral trends.
12. Provides leadership in strategic planning including identifying opportunities for
additional or improved services to meet unmet customer needs.
13. Maintains comprehensive working knowledge of the Company contractual relationships and ensures that patients are admitted according to contract provisions.
14. Participates in quality assessment performance improvement teams and activities.
15. Maintains comprehensive working knowledge of community resources and assists
referral sources in accessing community resources should services not be provided by the Company
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications:
Minimum Experience and Education:
1. Current and valid Licensed Practical/Vocation Nurse license in State of California
2. One to two (1-2) years experience in health care management preferably in home health care operations.
3. Has knowledge of state, federal and ACHC regulations relating to employment and employee education.
4. Knowledge of corporate business management.
5. Demonstrates good communications, negotiation, and public relations skills.
6. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
7. Excellent conflict resolution experience.
Management Experience: Two to three (2-3) years’ supervisory / managerial
Skills:
Excellent written and oral communication skills and public relation skills.
Proficient in MS Productivity software (Word, Excel, Outlook, PowerPoint)
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Medical specialties:
License/Certification:
- LVN (Preferred)
- CPR Certification (Preferred)
Ability to Commute:
- Westminster, CA 92683 (Preferred)
Work Location: In person