```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
```Skills```
To be successful in this role, you should possess the following skills:
- Strong customer service skills with a friendly and approachable attitude
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Proficiency in using hotel management software or reservation systems
- Bilingual or multilingual proficiency is a plus
-1 year OPERA operating system preferred
At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career growth and advancement within the company
- Training and development programs to enhance your skills
- Employee discounts on hotel stays
If you are passionate about providing exceptional guest service, we encourage you to apply for the Front Desk Agent position. We look forward to reviewing your application.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
- Huntersville, NC 28078: Relocate before starting work (Required)
Work Location: In person