Have you ever worked for Best Company to Work For in Colorado winner? Do you enjoy working for a company that is growing with big company benefits and small company feel?
Why Merritt Aluminum Products?
In 2019, Merritt Aluminum Products was awarded the honor of winning the Best Companies to Work for in Colorado by CoBiz. We pride ourselves in being the best for our employees, our customers, and each other. Along with having amazing co-workers by your side, We offer a total compensation package that includes:
- PTO
- Paid Holidays
- Generous Employer Contributions to Medical, Dental, Vision, and Life insurance
- Company paid life insurance and additional voluntary life available
- Voluntary long term & short term disability
- Quarterly profit sharing bonus potential
- 401(k) with company match
The hiring range for this position is $21.00 to $27.00 depending on experience.
The Customer Success Representative is responsible for performing all aspects of customer service and support related to sales our Company's products.
Key areas of responsibility include providing quality customer support, meeting service response time goals, troubleshooting problems, researching, aids to create configured products and answering customer questions, providing sales support, writing of orders for input and product information, friendly customer service and making process improvement suggestions.
Reports To: Assistant Sales Manager
Key Responsibilities
RESULTS
Quality of Customer Support
- Quickly and correctly identifies the customer's question, issue or problem
- Recommends the best product model or most efficient solution to address the inquiry with minimal hassle for the customer
- Broad knowledge of customer best practices for addressing various issues with our products and services
Service Response Times
- Answers all phone calls within the response time goals for the Customer Service team
- Answers all inquiries or feedback within the response time goals for the Customer Service team
- Improves response times by contributing content to our product documentation
Product Knowledge
- Displays a deep understanding of our organization's products and services and how customers use them
- Understands the key features and benefits of the Company's products vs. the competition
- Skilled at identifying customer needs; can recommend, explain and sell the best solution for each customer
Customer Interaction
- Maintains a positive and friendly attitude towards all of our customers; shows empathy for our customers and their day-to-day challenges
- Handles difficult situations calmly and with confidence
- Displays an ability to patiently walk a customer through the steps needed to address an issue
Organization & Efficiency
- Maintains good organization and follows each customer service issue through to completion
- Records and keeps track of all required information to support accurate reporting from the Customer Service team
- Productively fills down-time to improve themselves and our organization
- Produces written orders in a timely manner, correctly filled out with minimal questions from Order Entry.
Process Improvements
- Identifies areas for improvement within our products/ services and customer service process
- Contributes to implementing process improvements to address our most recurring customer service issues
CORE VALUES
INTEGRITY
- Exhibits honesty and integrity
- Maintains appropriate personal behavior
- Able to admit mistakes and learn from them
TRUST
- Honors commitments
- Maintains regular attendance
- Requires minimal supervision
EXCELLENCE
- Demonstrates sound and accurate judgement
- Demonstrates a clear understanding of the company's mission statement and values
- Accepts and uses feedback to improve performance
RESPECT
- Respects the decisions of co-workers within the organization
- Uses appropriate speech, language and tones with others
- Does NOT gossip or involve themselves in the personal lives of co-workers
TEAM WORK
- Works cooperatively in group/team environments
- Proactively offers assistance and support to co-workers
- Places the importance of team achievement above individual achievement
Job Type: Full-time
Pay: $21.00 - $27.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Fort Lupton, CO 80621: Relocate before starting work (Required)
Work Location: In person