Are you an experienced professional looking to join a company that will appreciate your talent and hard work?
We are seeking an experienced, motivated and sales-oriented Front Desk Representative to join our team of hard-working, caring professionals at our Allentown, PA medical spa, Amazing Skin Laser & Aesthetics.
Our team at Amazing Skin is dedicated to bringing out clients’ natural beauty and helping them achieve flawless skin through our comprehensive range of services. Learn more about our Amazing Skin Laser & Aesthetics location at https://getamazingskincare.com/about/.
Overview
Our ideal Front Desk Representative candidate is passionate about aesthetics and the customer experience. The Front Desk Representative will not only work the front desk of the office and be responsible for all front desk operations but will also work closely with management to assist with the day-to-day management of the office and will participate in the coordination and implementation of projects and changes associated with maximizing the efficiency and productivity of the practice.
Preferred candidates have front desk, sales and management experience at a Medspa or other aesthetic retail businesses. Candidates must have highly professional and courteous conduct with an emphasis on providing exceptional customer service.
Responsibilities include:
- Front desk operations:
- Check clients in/out in a timely & professional manner
- Timely and accurately enter/update patient information in the practice management system and any outside documents
- Answer phones in a timely and professional manner, direct calls to appropriate person, take messages and check voicemail messages
- Monitors Providers’ schedules to ensure that appointments are scheduled according to established protocols / guidelines and communicate schedule changes or appointment issues
- Solicit feedback on client experience
- Assist management in maintaining a culture of teamwork, engagement and personalized patient experience
- Respond promptly and professionally to patient concerns and work with management to find acceptable solutions
- Manage office inventory
- Other duties as assigned
Key Behavior:
- Self-starter
- Team player
- Personable
- Sales driven
- Positive attitude
Requirements:
- High school diploma or equivalent (College degree highly preferred)
- 2+ years of relevant Medspa or aesthetic retail experience
- Neat, professional appearance
- Proficient with computers
- Experience with practice management software and Microsoft Office Word and Excel.
- Must be able to work occasional Saturdays.
Job Type: Full-time
Must be able to legally work in the US / Sponsorship not offered
Compensation is competitive and commensurate with qualifications and experience.
Benefits:
- 401(k)
- Health, Dental & Vision insurance
- Paid time off, paid holidays
- Employee discount program
Schedule:
- 4 days/wk, (32 to 40 hour work week)
Experience:
- Front desk (medspa or aesthetic retail): 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- front desk medispa or similar practice: 2 years (Preferred)
Work Location: In person