POSITION SUMMARY:
Carolina Finance LLC has an opening for a Administrator Assistant in our Asheville, NC office. As a Administrator Assistant, you will be responsible for processing and funding loans in compliance with company policies and procedures. The main responsibility of a Administrator Assistant will be to initiate contact with new borrowers. Handle charge off/insurance deficiency letters and product rebate. Handle / follow up on title documents and process customer payments. Compliance with current regulations and guidelines is essential.
We are a growing company with six offices in three states and plan to continue expansion in the future. Carolina Finance is engaged in the subprime automotive industry, purchasing and servicing auto loans through our network of franchise and independent automotive dealers. We operate in a decentralized business model, with credit decision, funding, and collecting all housed in the local branch.
POSITION HOURS:
8:30a.m. – 5:30 p.m. Monday-Friday (flex schedule)
RESPONSIBILITIES:
· Contact new borrowers and provide customer service, as needed on each call.
· Review loan documents and verify accuracy and completeness.
· Initiate outbound and accept inbound customer calls to collect on payments.
· Maintaining loan and title logs
· Inputting new loans and breaking down the loan files
· Handle charge off/insurance deficiency letters and product rebate.
· Independently manage time in an effort to meet all department standards, goals, and requirements.
REQUIREMENTS:
· Customer Service experience (2 years)
· Previous experience in loan processing or related role is required
· Proficient in 10-key typing and basic math skills
· Previous collection and cash drawer experience preferred.
· High School diploma or equivalent required; additional education or training is a plus.
· Must have a proven track record of punctuality with minimal absenteeism.
· Good work ethic and display a conscientious attitude and behavior at all times.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Asheville, NC 28806: Relocate before starting work (Required)
Work Location: In person