Service Writer
Overview:
We are seeking a dynamic and customer-oriented Service Writer to join our team. The Service Writer will play a crucial role in ensuring an exceptional customer service experience by communicating effectively with customers and technicians.
Responsibilities:
- Estimating repair costs and timelines, ensuring transparency and accuracy in all communications.
- Scheduling appointments, coordinating with technicians, and maintaining service records.
- Collaboration with the team to oversee and ensure timely completion of repairs.
- Efficiently handle service writing tasks including creating work orders, documenting services performed, and explaining repairs to customers.
- Working with vendors to source parts .
- Maintain knowledge of industry trends, regulations, and best practices related to our services.
Requirements:
- Proven experience in a similar role within the automotive industry.
- Knowledge of automotive diagnostics and repair processes.
- Familiarity with vehicle maintenance schedules and service requirements.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Experience with ALLDATA and Mitchell are essential, Excel and Word proficiency is a plus.
- Valid Wisconsin driver's license.
Join our team as a Service Writer and be part of a collaborative environment that values customer satisfaction and professional growth. Apply now.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 45 per week
Benefits:
Day range:
Shift:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Milwaukee, WI 53216 (Required)
Work Location: In person