Provides first-level support for issues related to computers and telephones, including problem determination, escalation, tracking and resolution. Assists local and remote users with resolving computer hardware, computer software, and network/voice communication/connectivity issues. Provide timely reporting of IT Operations work order and inventory status. Perform network administration maintenance tasks in accordance with established procedures. This position is available at our office in Mooresville, NC.
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in a technical field (Mathematics, Physics, Chemistry, Computer Science etc.) OR 1-2 years of experience in IT Support
- U.S Citizenship
- Ability to obtain and maintain a U.S security clearance
- Strong desire and ability to learn
- Team-oriented and outgoing
ESSENTIAL JOB DUTIES:
- Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
- Provide oral, written, or hands-on support to all hardware, software and telephone users.
- Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services).
- Responsible for user, account, and service provisioning.
- Responsible for installing/deploying software on endpoints.
Responsible for assigning and escalating new incoming support requests
- Record, track, escalate, update calls, and close tickets thru problem management software.
- Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.
- Resolve problems using electronic tools, manuals and technical support documentation.
- Participate in project activities, as assigned by management
- Communicate effectively acting as a key liaison with customers, team members and colleagues across the company. Effectively communicate technical information to non-technical audiences.
- Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.
- Coordinate activities with other team members.
Work Remotely:
Why Corvid:
Founded in 2004, we are a group of over 300 engineers and scientists, about 3/4 with master’ degrees or Ph.D.'s, that provide end-to-end solutions including concept development, design and optimization, prototype build, test and manufacture. We leverage the predictive capability of our high-fidelity computational physics solvers, indigenous massively parallel supercomputer system, prototyping plant, and ballistics and mechanics lab to investigate a variety of high-rate physics phenomena.
The results are complex engineering solutions for a variety of applications; aircraft, ballistic missile defense, cybersecurity, motorsports, armor development, biological systems, and missile and warhead design and development. These results are achieved with optimal design and cost efficiency due to the predictive capability of Corvid’s tools and our in-house, end-to-end integrated approach, which differentiates Corvid from the market.
At Corvid, we value our team and offer our employees a broad range of benefits. Our benefits include:
- Blue Cross Blue Shield insurance including Medical, Dental and Vision
- 401k match up to 6%
- Three weeks PTO; increasing with tenure
- Paid gym membership
- Flexible schedules
- Continued education and training opportunities
- Uncapped incentive opportunities
- Recreational area and lounge stocked with snacks and coffee
- Frisbee golf tournaments, and quarterly barbeques
- Bonfire and grill areas available for 24/7 use with kayaks and paddleboards to surf the lake at our headquarter location
- Company kitchen, balconies (hammocks are available), and onsite showers
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
Education:
Security clearance:
Work Location: In person