Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!
As a Quality Agent, you will Monitor and evaluate recorded or live calls during the scheduling process to ensure accuracy and patient for our callers. Information compiled will be shared in regard to agent’s performance and is used as a feedback loop to our training department for topics to improve on. Aide in accuracy of all accessions missing required information prior to scan time. Daily tasks require attention to detail but provide great benefits to the organization. Agent will work quality tickets that communicate perceived errors that were made during scheduling to track accuracy of the agents individually and for the department as a whole.
ESSENTIAL FUNCTIONS:
- Using our Call Quality application will evaluate, and score calls for our agent.
-
Investigate perceived scheduling errors and categorize error category types.
-
Communicate with leadership to execute any information sharing opportunities that are found in regard to agent’s work.
-
Patient outreach regarding Survey Scored calls based on employee performance for getting feedback on patient experience.
-
Obtaining correct referring provider and placing in accession either prior to exam time or after scan has been completed.
-
Updating insurance information to assist in all processes related to the patient’s exam (auth, TOS estimates)
-
Excels in the performance of job-related skills appropriate to his/her customer populations and departmental services.
-
Demonstrates flexible and efficient time management and ability to prioritize workload.
-
Utilizes and explains knowledge of commonly used concepts, practices, and procedures.
-
Relies on instructions and pre-established guidelines to perform the functions of the job.
-
Additional Tasks as assigned by management.
-
Daily communication with Manager/Supervisor with the objective of sharing information and learning about status of the Call Center.
-
Demonstrates competency in the performance of job-related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
-
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
-
Adheres to policies, procedures, guidelines relative to departmental operations.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, significant Imaging discounts, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
MINIMUM QUALIFICATIONS:
Education:
Experience:
- 2 years in relevant field (preferred)
PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.
DRESS ATTIRE: Business Casual or scrubs dependent on department
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.