- Greet guests in a courteous and professional manner and ensure exceptional guest service is delivered at the front desk
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Register guests, collect payments, provide room assignments, make changes, and accommodate special requests whenever possible
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Operate hotel phone and reservation system, answer questions, provide information, and handle guest messages and mail per established procedures
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Address any guest requests and problems and satisfy their needs within acceptable guidelines
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Answer guest questions regarding area or hotel, outlet information, and services
Job Category: Administrative Support is an individual contributor primarily in an office setting who provides administrative, clerical and support assistance to professionals, managers or executives.