Are you known for bringing the warmth of hospitality to every interaction?
Are you a detail-oriented professional who excels in managing multiple projects with precision?
Do you want to be part of a team that creates a welcoming atmosphere and strives to deliver exceptional hospitality?
The grass IS greener here at The Country Club at DC Ranch!
Executive Administrator and Member Services Coordinator will assist and support General & Administration Senior Level Management with special projects and day to day tasks as required. Anticipates needs of Members and executes all member requests in a timely fashion. Position will be the initial point of contact on the phone, as well as for any members coming into the club lobby. Excellent communication skills and positive attitude. Intimate knowledge of the area and daily activities. Contributes to the creation of a member-first environment while creating a service culture that is second to none.
Why The Country Club at DC Ranch?
The Country Club at DC Ranch is a member-owned, nationally acclaimed private golf and country club poised prominently near the McDowell Mountains that features a championship caliber golf course displaying the design artistry of Tom Lehman and John Fought, a stunning 45,000 square-foot Ranch Hacienda Clubhouse, six tennis courts, pool complex and fully appointed fitness facility. The Country Club at DC Ranch embodies an exclusive desert lifestyle – its vibrancy and warmth welcomes members, their family and guests and the Club heralds its Mission Statement, as follows: Through exceptional hospitality, The Country Club at DC Ranch is committed to building tradition and dedicated to being the pre-eminent southwest lifestyle club by creating a legacy of fun, family and friendliness.
Benefits we offer:
Health, Vision, Dental insurance (Full-time)
Pet insurance, Pet Discount Program (Yes, we care about your fur baby(ies)! AND this is for ALL employees)
Discounted Life Time Membership
Matching 401k
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
Employee Retail Discounts
Golf Privileges
Referral Program
Complimentary lunch during shift
Employee Scholarship Fund (up to $10,000 for you and your dependents)
Growth Opportunities
& more!
Qualifications to join our team:
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Must have several years’ experience as Executive Admin or similar roles like Concierge, or Member Services Coordinator
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Polished interpersonal, written and verbal communication skills
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Superior customer service skills
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Phone skills
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Ability to multitask
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Expert in Microsoft Office, Adobe Illustrator, Publisher, and preferably Canva
Key Responsibilities:
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Answer the phone within 3 rings with appropriate greeting.
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Responsible for greeting members and guests with a warm smile, eye contact and friendly greeting offering assistance when entering the Clubhouse or approaching the reception area.
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Must lead by example, consistently conveying a positive attitude, passion and pride in your work.
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Approach all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner.
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Comply at all times with club standards and regulations to encourage safe and efficient Club operations.
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Maintain a warm and friendly demeanor at all times.
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Ensure overall member satisfaction.
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Assist in maintaining communication with all departments of the Club.
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Maintain knowledge and understanding of each service area.
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Research and develop new member services and amenities.
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Scheduling and managing appointments.
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Arranging Meetings.
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Take meeting minutes as necessary.
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Assist in the collecting and distribution of information to all departments.
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Assist in maintaining the cleanliness and orderliness of the entire Clubhouse facility.
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Direct guest/member complaints and suggestions to the appropriate department manager.
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Communicate Club members’ and guests’ requests and concerns to management promptly.
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Maintain professional relationship with members.
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Maintain a clean and organized working environment – you are one of the first impressions members will have of the Club.
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Review Club calendar of events, daily department updates, daily tee sheets, dining reservations, function sheets, DC Daily and hours of operation daily in order to answer questions intelligently and to help direct members.
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Provides quality service to all members and team members.
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Produces any needed communications to meet member requests/needs.
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Assist with registration tables for club events – checking members and guests in and communicate all attendance changes with the manager on duty.
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Performs other duties as required by G&A Senior Level Management.
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Assist with Wine Store (communicating with Members on status of wine; procurement).
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Assist with Menus, Menu Cards and Printing as required.
Schedule
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Tuesday through Saturday, 8:30am – 5:00pm
You can learn more about us at www.ccdcranch.com or follow us on Instagram @thecountryclubatdcranch !