Required Education:
High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)
(Will consider related post high school education in lieu of required experience)
Required Experience
3 years
If any experience is required, please specify what kind of experience:
General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.
(Will consider related post high school education in lieu of required experience)
If yes, what is the required licensure/certification?
Required Computer Applications:
Microsoft Outlook
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:
Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.
Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required.
Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required.
Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines
Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS, ICD10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.
Ability to remain calm and supportive and handle confidential matters discreetly.
Preferred Education:
Relevant coursework/specialized training
If any degree/training is preferred, please specify the type:
Post high school education with course work in business.
Preferred Experience:
Experience in health care service delivery coordination, and clinic scheduling
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:
Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Preferred Other Computer Applications:
Preferred Additional Knowledge, Skills and Abilities:
Knowledge of EPIC desirable.
Preferred experience working with persons with disabilities, and interdisciplinary care teams.
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https://unmc.peopleadmin.com/postings/86819