Customer Service Representative
Job title Customer Service Representative
Reports to Sales Manager or designated representative
Job Description
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Duties and responsibilities
- Serves customers by providing product and service information and resolving product and service problems promptly.
- Verifying correct Purchase Order (PO) information is entered and relayed, such as payment terms, shipping address, and delivery dates
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Be a liaison between sales, support, and back-office regarding new orders, open RMA, repair, etc.
- Prepares product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Actively reach out to customer after product shipment, ensure that items received are as expected and functioning correctly.
- Monitor online chat and provide excellent customer service before and after-sales.
Qualifications
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the Non-Destructive Testing industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Must be able to ask probing questions and gather information/research
- Must be ambitious, persistent, and consistent
- Ability to focus on a goal and achieve that goal
- Patience when handling tough cases
- Familiarity with Microsoft Office Suite
- High school or higher education is preferred.
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Working conditions
This position is based in an office environment.
Physical requirements
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.
- Frequently operate small office equipment such as a computer, calculator, and copier/printer
- Will remain in a seated position for extended periods
- Must be able to be on the phone and utilize computer equipment for 8 hours a day
www.Autsolutions.net
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person