About us
Molberg Plumbing is a family owned and Aggie-operated plumbing solutions provider. We offer residential and commercial plumbing for service, remodel, and new construction. We are looking for positive, high performers willing to push past their comfort zone to join our growing office team. Must have experience with dispatching for a service provider. If you need to be told how to do your job, do not apply.
Our Vision: To utilize our knowledge, talents, and skills to serve our communities, collaborate with local non-profits, and build lifelong relationships, ensuring we remain the trusted plumber of choice in North Texas and beyond.
Responsibilities:
- Utilize existing CRM systems to dispatch technicians
- Create, assist, and implement systems to assist in efficiency
- Work with CSR's to accurately and efficiently build the dispatch board
-Provide exceptional customer service to clients, team members, and managers via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional, empathetic, and timely manner
- Perform quality control tasks
- Provide solutions for problems and pain points
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up with customers or provide additional information as needed
- Make outbound calls to prospective clients
Qualifications:
- Positive attitude and willingness to learn
- Previous customer service experience preferred
- Previous dispatching experience required
- Excellent phone etiquette and communication skills
- Strong problem-solving skills and ability to handle difficult situations with empathy
- Proficient in data entry and computer skills
- Ability to prioritize tasks effectively
-Previous experience with service-based CRM system(s)
-Must have a reliable means of transpiration to and from work daily.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Dispatching: 2 years (Required)
Ability to Commute:
- Fort Worth, TX 76108 (Required)
Ability to Relocate:
- Fort Worth, TX 76108: Relocate before starting work (Required)
Work Location: In person