Process transactions for customers
- Evaluate customer needs and process transactions accurately, promptly and courteously
- Verify all cash that is deposited, exchanged or disbursed
- Verify identity of all customers before providing account or balance information or disbursing cash
- Maintain accurate customer records
- Process night and drop off deposits
- Thoroughly understand and adhere to the Bank's customer service expectations
- Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts and certificates of deposit
- Operate and balance coin machine
Seek opportunities to provide additional bank services to all customers
- Develop professional and friendly relationships with customers
- Initiate sales or referrals by identifying customer needs and recommending appropriate products and services
- Learn bank products and services to properly direct customers to appropriate department or bank representative
- Provide customers with updated information and/or brochures
- Refer an average of at least six customers per month to other departments for services and products
Maintain cash drawer following bank policy
- Balance drawer regularly and show all work on tape
- Conduct end of day balancing of cash drawer to ensure accuracy of all transactions
- Maintain adequate cash and coin supply
- Verify all cash bought and sold to vault
- Investigate and resolve drawer offages
Perform other duties as directed by management
Work Remotely
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Cash handling: 1 year (Preferred)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Grand Rapids, MN 55744: Relocate before starting work (Required)
Work Location: In person