Assistant MCA/Front Desk Concierge
Ready to be a driving force of positivity, as part of our incredible brokerage leadership team? Join us as an Assistant MCA/Front Desk Concierge in our Scottsdale location!
We're on the lookout for someone with the perfect blend of assertiveness, sociability, and flexibility – a go-getter who tackles challenges with a supportive, solutions focused, and overall upbeat attitude. If you bring persistence, strong follow-up skills, a detailed approach, and are someone we can always count on - we want you on our team!
As an independent decision-maker, you'll partner with the Lead MCA to leverage Keller Williams tools and boost retention. Your role is pivotal in ensuring our associates receive top-notch service, contributing to the Market Center's effective and efficient operation.
Picture yourself in the midst of daily interactions with our 400 agents within the KW Sonoran Living Family and connecting with our brokerage leadership team, our agent associates, their clients, and our affiliate partners. Your support for the other members of your team, and our agents goes beyond the norm, recognizing the agent associate as the customer, and you'll handle tasks that stretch beyond the defined.
If you have a knack for persuasion, connecting others, love problem-solving, and bring experience in accurate banking/accounting services, computerized bookkeeping, and stellar administrative skills – your vibrant, detail-oriented self is what we need! Apply now to be a vital part of our dynamic success!
**PRIOR Keller Williams Brokerage Leadership experience STRONGLY preferred!**
Responsibilities:
- Help to share Market Center value story
- Computer input
- Assist the MCA with bookkeeping (A/R and A/P)
- Answer incoming phone calls in a courteous, helpful manner and redirect calls accordingly
- Lead front desk duties such as retrieving and distributing mail/packages, keep the office, front desk, and kitchen area clean, and orderly at all times
- Research, track and resolve accounting problems
- Perform accounting and clerical functions to process all agent checks
- Act as the “Gatekeeper” and warmly greet all vendors, office visitors, and guests when needed
- Attend and contribute to staff & agent Meetings
- Keep the Team Leader, MCA, and Agent Services Coordinator informed regarding challenges and issues that need to be handled but otherwise keep them free from distraction; always being mindful of how you can be more helpful (i.e. “What can I take off your plate?”)
- Back end agent processing
- Process Commission Request and approve Disbursement Authorization forms
- Weekly tracking of Projected Closings Qualifications:
- 1+ year’s experience with accounting/finance required; A/R and A/P and GL bookkeeping knowledge required
- Must be able to calculate intermediate figures such as percentages, discounts, and commissions
- 50+ WPM
- 10 Key by touch
- College degree or technical certification preferred
- 2+ years experience in customer services and/or public relations
- Excellent written and verbal communication skills
- Experience or knowledge of real estate a plus
- Strong front desk and administrative skill set (manage busy phone lines, calendar management, vendor coordination, customer service, etc.)
- Advanced customer service skills and desire to provide agents and clients with superior customer service
- Willing and able to embrace new technology and master it
Compensation: $45,000-48,000 yearly (depending on experience)
- **Previous Keller Williams experience PREFERRED in AMCA or Front Desk Role
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Schedule:
Supplemental pay types:
Ability to Relocate:
- Scottsdale, AZ 85250: Relocate before starting work (Required)
Work Location: In person