***THIS POSITION IS NOT REMOTE***
Join our growing organization impacting hundreds of children and thousands of family members every day and enjoy a career with a purpose. We are looking to expand our Medical Collections team at our Fort Lauderdale office, where we ensure that every family receives the best client experience and customer service possible.
The Patient Responsibility Collections Specialist is responsible for collections of outstanding accounts receivable dollars from client-based balances and all other aspects including invoicing, collection phone calls, and activities related to resolving customer billing problems and reducing accounts receivable delinquency.
Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Ensure proper billing processes are followed and efficiencies are created in an effort to increase collection revenue.
· Create and review weekly patient invoices for accuracy and timely billing.
· Generates revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts.
· Maintain weekly Private Pay payment processing.
· Identify and complete adjustments for necessary invoicing corrections.
· Complete refunds for client accounts when necessary.
· Meet expected outgoing collection call quotas daily.
· Provide excellent and professional customer service.
· Develop a working knowledge of payer websites for eligibility verification and/or to obtain and EOB.
· Acquire a working knowledge of revenue codes CPT and HCPCS codes.
· Maintain confidentiality at all times.
· Timely response to emails.
· Performs other related duties as necessary or assigned.
Qualifications, Skills, and Experience
● Strong computer skills are a must.
● Experience in the field of ABA Therapy and Central Reach software experience preferred.
● Excellent written and verbal communication skills, including professional and courteous communication style.
● Strong understanding of copay, co-insurance, deductible, and out of pocket meaning.
● Comprehension of payer contracts, fee schedules, CPT and Diagnosis Codes.
● Able to work in a fast-paced environment; to self-manage and use resources to successfully meet daily and weekly productivity expectations.
● Detail oriented and organized.
● Ability to adapt to change.
● 2-3 years of healthcare billing and/or collections experience.
● Intermediate proficiency in Microsoft Excel
The Full Package
- Above-market compensation
- Quarterly bonus opportunities
- Health, Vision, Dental benefits
- PTO that increases with tenure
- Paid holidays
- Life Insurance and Disability coverage
- 401(k) with company match
Work environment
● Noise Level is moderate to loud
Physical demands
● Prolonged periods of sitting at a desk and working on a computer.
● Must be able to lift 15 pounds at times.
Affirmative Action/EEO statement
InBloom Autism Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Application Question(s):
- This position entails contacting customers with regards to delinquent billing. Are you comfortable with this task?
Experience:
- copay, co-insurance, deductible, and out of pocket meaning: 1 year (Preferred)
- patient responsibility collections call: 1 year (Required)
- Central Reach software: 1 year (Preferred)
- Insurance (Medical) Collections: 1 year (Required)
Work Location: In person