Responsibilities:
- Online Lead Management: Handle leads generated through various online channels such as the dealership's website, third-party listing sites, social media platforms, and email campaigns.
- Responding to Inquiries: Promptly responding to customer inquiries via email, text, or phone calls, providing information about vehicle availability, pricing, and finance/lease options.
- Building Relationships: Establishing and maintaining strong relationships with potential customers through effective communication and follow-up to convert leads into appointments.
- Virtual Showroom Management: Managing the dealership's online showroom by ensuring accurate vehicle listings, including detailed descriptions, high-quality photos and videos.
- Customer Service: Providing excellent customer service throughout the online process, addressing any concerns or questions customers may have and ensuring a positive experience.
- CRM (Customer Relationship Management) Management: Utilizing CRM software to track customer interactions, manage leads, and follow up with prospects to nurture them through the sales funnel.
- Market Research: Staying updated on industry trends, competitor activities, and market demands to adjust online sales strategies accordingly and stay competitive..
- Adherence to Policies and Regulations: Ensuring compliance with dealership policies, industry regulations, and legal requirements related to online sales and customer data privacy.
Requirements:
- Education: A high school diploma or equivalent
- Sales Experience: Previous experience in automotive sales or internet sales.
- Digital Proficiency: Proficiency in using digital tools and platforms is essential. Should be comfortable with email and text communication using CRM software.
- Customer Service Skills: Excellent communication skills and a customer-focused mindset are crucial for building relationships with potential buyers and providing exceptional customer service throughout the appointment process.
- Negotiation Skills: Strong negotiation skills are necessary for discussing pricing, financing & Leasing options with customers.
- Technical Aptitude: Basic technical knowledge of automobiles and their features is beneficial for effectively presenting and discussing vehicle specifications with customers.
- Organizational Skills: The ability to manage leads, follow-up tasks, and sales activities efficiently is important. Should be well-organized and able to prioritize tasks to meet deadlines and appointment goals.
- Adaptability: The automotive industry is dynamic, and sales strategies may evolve over time. Should be adaptable and open to learning new technologies and sales techniques to stay competitive.
- Valid Driver's License: A valid driver's license is required
- DMV Salesperson License: A valid salesperson license issued by DMV is required
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Job Type: Full-time
Pay: $8,000.00 - $12,000.00 per month
Benefits:
- 401(k)
- Employee discount
- Health insurance
Compensation package:
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Automotive sales: 1 year (Required)
Language:
License/Certification:
- automotive salesperson license (Required)
Ability to Commute:
- San Rafael, CA 94901 (Required)
Work Location: In person