Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This position requires excellent communication skills, as well as strong problem-solving abilities.
Job Responsibilities:
- Provide exceptional customer assistance and support by responding efficiently, accurately, and courteously to all customer transactions.
- Represent Lighthouse in a professional and positive manner in all direct interactions and communications with customers.
- Responsible for processing a large quantity of data entry work. Accurately process incoming orders received by e-mail, telephone, mail, or walk-in customers.
- Handle a high volume of customer phone calls. Provide customer service by taking orders, quote pricing and availability, and provide status on pending orders, along with ship dates and PO numbers as needed.
- Maintain electronic files of customer PO’s and processed sales orders.
- Update and maintain customer/contact/address data base files.
- Understanding of all product lines and customer base.
- Become familiar with all customers purchasing channels and Lighthouse’s pricing structure. Be able to quickly differentiate between customer groups to provide accurate information during customer interactions.
- Become a subject matter expert by maintaining current and comprehensive knowledge of products and researching, when appropriate, to offer solutions to customer's inquiries.
- Confers with production, shipping, and warehouse to expedite orders.
- Obtain customer feedback whenever possible and present ideas to the team on how to improve existing products and procedures.
- Flexibility to support other initiatives as needed from time to time to include volunteering to support Envision sponsored events.
Qualifications:
1. Education: Minimum high school diploma.
2. Special Knowledge or Skills: Excellent verbal communication and written skills, competent in software packages such as Microsoft Outlook, Word, Excel. NetSuite experience a plus. Ability to work independently and exceptional customer service experience.
3. Experience:1-2+ years customer service-related experience preferred. Customer call center experience is a plus.
4. Supervisory Responsibilities: None.
5. Physical: Ability to effectively perform specified duties. Able to travel throughout the facility to safely and effectively manage all work responsibilities, breaks, and emergency evacuations, with or without reasonable accommodation. Able to manage all self-care needs and activities of daily living as required to support successful employment, with or without a reasonable accommodation.
6. Personality Traits: Work independently, detail oriented, creative, responsible and self-motivated.
7. Working Conditions: Inside office setting.
8. Work Schedule: 20 hours a week / Part Time, regular business hours Monday-Friday.
If you are a motivated individual who enjoys helping others and has excellent communication skills, we encourage you to apply for the position of Customer Service Representative. Join our team today!
Job Type: Part-time
Pay: $16.50 - $18.50 per hour
Expected hours: 20 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- New Orleans, LA 70118: Relocate before starting work (Required)
Work Location: In person