Customer Service Representative
Are you passionate about pets and looking for a dynamic work environment? We’re hiring for a new Customer Service Representative who will be a part of a team managing sales for retail and wholesale customers. Job responsibilities include responding to customer queries, managing orders and sales, providing outstanding service, and improving our standard operating procedures. We want a team member dedicated to adopting the newest technology to ensure that customers and providers are satisfied.
This job requires communicating directly with customers via phone calls, emails, and live chat logs. You will also be working with major retail suppliers like Chewy and Home Depot. Bonus points if you have experience with Zendesk, Shopify, Amazon Seller Central, Netsuite, Chat GPT.
To be successful in this position, you’ll need to efficiently perform a variety of roles and tasks each day. We’re a small business, so you will need to be involved with multiple departments. The following is a list of common responsibilities, which are subject to change based on the dynamic needs of the business:
- Take care of our customers and take care of your teammates
- Respond to customer queries via phone calls, emails, and live chat.
- Process orders, handle sales transactions, exceptions, and returns.
- Address and resolve customer issues and complaints professionally.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Know the products inside and out to recommend and sell effectively.
- Coordinate and maintain strong relationships with major retail suppliers.
- Work with Zendesk, Shopify, Amazon Seller Central, Netsuite, Chat GPT.
- Assist in various projects and tasks across different departments.
- Contribute to continuous improvement of processes and SOPs.
- Exceptional organization and attention to detail
- Fantastic attitude and terrific people skills
- Experience working in a sales and customer service environment
- Ability to overcome objections and close the sale
- A quick learner, comfortable using computers and working with multiple programs
- Ability to talk to customers in real time to provide thoughtful insight with enthusiasm
- $20.00 to $24.00 per hour based on experience & performance
- Health care supplement of $200/month
- 401K, with 4% match
- Profit Sharing
- Vacation Days
- Paid Holidays, 7 per year
- Personal Time Off
To weed out applicants who don’t read the full job description, make sure your cover letter has the word 'monkey' somewhere in it.
Job Types: Full-time, Part-time
Pay: $20.00 - $24.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k) matching
- On-the-job training
- Work from home
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote