The Family Center (TFC) is a nonprofit providing behavioral and mental health services, as well as social and legal
services, to families affected by illness, crisis and loss. The Family Center has pioneered programming design and
research to address the myriad of issues that challenge vulnerable New Yorkers and their families. Please visit our
website at www.thefamilycenter.org to learn more.
TFC is seeking a full-time Support Services Coordinator. The Coordinator oversees planning, delivery and quality
management of a range of in-office and remote case management for vulnerable individuals, families, and caregivers.
The Coordinator supervises a team of family coordinators and care managers, and provides support around outreach,
case management, notes, documentation entered into the electronic database, and other areas of work. The
Coordinator reports to the Assistant Director of Behavioral Health and Support Services.
Primary Responsibilities
- Provide group and individual supervision to family coordinators and care coordinators
- In consultation with Supervisor, develop and maintain systems to monitor outcomes of case manager tasks and
responsibilities in accordance with contractual deliverables
- Maintain a caseload of 4-8 families, providing home and community-based assessment, crisis intervention, care
management, parenting, coaching and support
- Ensure all program assessments are conducted using a variety of locally-developed and standardized tools, and
that staff develop meaningful service plan goals
- Conduct and supervise team’s outreach to promote TFC’s groups and other services among providers and
community members
- Ensure all staff services are delivered with fidelity to program and agency protocol and documented accurately
in the electronic health record system
- Aid staff with their in-office and remote needs, including but not limited to assisting with remote access tools,
monitoring field schedules and ensuring work is accurate and completed in a timely manner.
Required Qualifications
- Bachelor’s Degree
- At least 4 years’ experience providing case management to vulnerable families, including delivering evidence-
based interventions
- Familiarity with common resources and support needs of low-income families
- Supervisory experience
Desired Qualifications
- Master’s Degree in social work or related field
- Fluent Spanish
Location: This position is eligible for hybrid work. Our office is located at 493 Nostrand Avenue, Brooklyn, NY, which is
conveniently located steps away from several public transportation options.
Starting Pay Range: $65,000.00-$70,000.00 per year
Schedule: Full-time, exempt
Employee Benefits: The Family Center offers a highly competitive benefits package, which includes medical, dental and
vision insurance, Long-Term Disability insurance, a 403(b) retirement plan, a pension plan, a Flexible Spending Account
(FSA), Life Insurance, commuter benefits, a tuition reimbursement program, paid federal holidays, summer Fridays and