Job title: Dispatcher
Terms: Full-Time, In Office, 7am to 4pm
Requirements:
Upbeat Attitude, Great Customer Service, Organization, Multi-Tasking
About the role:
The dispatcher’s primary responsibility is ensuring that our 3-day board is booked. They are also responsible for the technician’s schedule and communicating with the customer regarding the arrival time of said technician. The goal is to dispatch for dollars, meaning sending the right technician to the right call and prioritizing urgent calls. Drive time is also to be monitored by the dispatcher to make sure the technicians are dispatched logically.
Responsibilities:
· Communicate with customers regarding arrival times.
· Make sure the technician checks in with you upon finishing a job.
· Ensure proper notes have been entered, payment has been collected and parts have been ordered if needed before the technician’s departure. Technicians are NOT to be dispatched to the next call without these completed.
· Complete the 3-day boards for each service department and send them out in the morning and at the end of the day
· Keep the call center updated on the availability for each service department throughout the day.
· Complete “Happy Checks” before 12pm. (Calling customers from previous day to follow up on recommendations the technician left.)
· Keep the technicians updated on any “GOE’s” that have been scheduled in the future for them. (This is so parts can be ordered, and they can be PREPARED before the day of the appointment.)
· Notate EVERYTHING in Carini’s software. Customer conversations, information regarding billing, etc.
· Back up to the CSRs
· Pulling permits for all service jobs needing a permit
· Submitting to SDGE whenever necessary for a scheduled call.
· Track all calling efforts and accomplishments and submit at the end of the day.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- El Cajon, CA 92020: Relocate before starting work (Required)
Work Location: In person