Job Summary
Invest in your future with one of Ohio’s top plumbing, heating and air conditioning companies. Join a locally owned HVAC and Plumbing business who is looking for a reliable individual with a sense of integrity to join our team in our professional call center. We have been family owned and operated for over 40 years and with consistent growth - we must continue to add great people. Experience with easy to use Service Titan program preferred.
Overview
The CSR position is a full-time position that will help support the day to day operations of the company working closely with management and call center.
Responsibilities and Duties
- These tasks include but are not limited to the following:
- Administer incoming calls in a professional and courteous manner.
- Daily scheduling our HVAC and Plumbing technicians.
- Follow-up with Service Technician or Installer to ensure all administrative documents are submitted and finalized in Service Titan.
- Follow-up with clients and staff to ensure services are completed and issues resolved.
- Perform a variety of office/clerical duties as necessary
- Schedule and coordinate multiple activities.
- Accurately enter information into multiple computer systems.
- Other duties as assigned
Qualifications and Skills
- Reliability
- Multi-tasking Skills
- Written and Verbal Skills
- Computer Skills
- Logistics
- Data entry
- Problem solving
Benefit Conditions:
Communication method(s) used:
Work Remotely
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service Representative: 2 years (Required)
- Do you have Service Titan (Program): 1 year (Preferred)
- Home Improvement Service Familiarity: 1 year (Preferred)
Work Location: In person