Position Overview: As a Front Desk Manager at our hotel, you will be responsible for overseeing all aspects of the front desk operations to ensure exceptional guest service. You will lead a team of front desk agents and ensure smooth check-in and check-out processes, handle guest inquiries and concerns, and maintain high standards of efficiency and professionalism.
Key Responsibilities:
- Leadership and Team Management:
- Supervise and motivate the front desk team, including hiring, training, and scheduling.
- Set performance goals, provide regular feedback, and conduct performance evaluations.
- Foster a positive and collaborative work environment to promote teamwork and productivity.
- Guest Services:
- Ensure seamless check-in and check-out processes, providing personalized service to guests.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations.
- Anticipate guest needs and preferences to provide personalized recommendations and assistance.
- Operations Management:
- Oversee daily front desk operations, including room assignments, key distribution, and cashiering duties.
- Maintain accurate records of room inventory, occupancy levels, and guest accounts.
- Coordinate with other hotel departments to ensure smooth communication and resolution of guest issues.
- Training and Development:
- Conduct regular training sessions to ensure front desk staff are knowledgeable about hotel services, policies, and procedures.
- Keep abreast of industry trends and best practices in guest service and front desk operations, implementing improvements as needed.
- Quality Assurance:
- Monitor guest satisfaction scores and address any areas for improvement promptly.
- Conduct regular audits of front desk procedures, ensuring compliance with brand standards and policies.
- Take proactive measures to maintain a clean, organized, and welcoming lobby area.
Qualifications:
- Bachelor's degree in Hospitality Management or related field preferred.
- Previous experience in front desk operations, with at least 2-3 years in a supervisory or managerial role.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate a team.
- Excellent communication skills, both verbal and written, with fluency in additional languages preferred.
- Proficiency in hotel management software and Microsoft Office suite.
- Exceptional customer service skills, with a focus on guest satisfaction and retention.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Join our team and be a part of creating unforgettable experiences for our guests at our hotel!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person