The Receptionist/Customer Service position is responsible for clerical and administrative support in order to ensure that the office is running smoothly and in an effective and efficient manner.
· Professionally answers all incoming calls and provides information and assistance to the caller and transfers the call when necessary.
· Greets and assists all visitors in a courteous and professional manner.
· Distributes mail and notifications of freight deliveries.
· Maintains a weekly spreadsheet of plug order information, including reviewing shipping methods, packaging, shipping destinations and forecasts the number of boxes needed for orders.
· Books air freight and ground delivery of live plants, evaluating carrier schedules and selecting routes/flights that will ensure the safest and most economical delivery method.
· Notifies customers of upcoming deliveries; shipping, weather and production delays; and provides delivery and tracking information.
· Maintains multiple databases.
· Assists in proofing orders when necessary.
· Provides backup to customer service and data entry as needed.
· Other core expectations as defined by the supervisor or company.
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person