FLSA: EXEMPT
Represented by: Unrepresented
Revised: 10/31/2023
Housing Operations Manager
Class Characteristics
Under the general direction of the Director of Operations, the Operations Manager is responsible for planning, monitoring, monitoring and evaluating the services and activities associated with the department’s programs in a manner which affords the highest quality customer service to customers. The Operations Manager is responsible for the daily operations, implementation, compliance and adherence to Authority, state, federal and local policies, procedures and regulations for the assigned programmatic or functional area of responsibility; performs a wide variety of special projects; fosters cooperative working relationships among Authority departments and acts as a liaison with various city, community, public, and regulatory agencies; provides highly responsible and complex professional assistance to management in areas of expertise; fosters cooperative working relationships among all departments and with outside city and regulatory agencies; and performs related work as required.
This classification is a professional classification which provides general supervision to professional, technical, clerical, and craft personnel involved in the performance of maintenance services and activities of the Authority.
Examples of Essential Functions (Illustrative Only)
· Plans and directs program daily operations and staff of a major low-income rental assistance and/or supportive housing services program.
· Performs and supervises staff in analysis; monitoring, and evaluating programmatic procedures to ensure compliance with HUD rules and ordinances; monitors compliance with federal regulations and agency policies and procedures.
· Supervises, directs and coordinates the work of subordinate staff, evaluates program effectiveness; reviews staff’s work and conducts performance evaluations; makes recommendations on hiring and disciplinary actions as necessary.
· Plans, coordinates, supervises, reviews, and evaluates the work of subordinate staff; trains staff in work procedures and provides policy and procedural guidance, training and interpretation to staff.
· Provides continuing training to staff on reviews and changes in related federal and state laws, policies, procedures and guidelines.
· Represents the agency with outside agencies and organizations; interprets program goals to the community and assists in the development and acquisition of community resources as a method of reaching program goals.
· Assists in developing and implementing goals, objectives, policies, procedures and work standards for the program to which assigned.
· Exercises various management duties that relate to property management of the assigned complexes.
· Collaborates with other agency managers in coordinating the activities of professional and technical staff.
· Explains and implements new or revised housing programs, changes in priorities, policies and procedures to staff and program participants.
· Resolves operational difficulties experienced by subordinate staff through meetings and problem solving techniques.
· Hears and resolves complex or sensitive tenant conflicts or questions and complaints regarding rents, program procedures, damage claims, property maintenance and program violations.
· Works closely with professional staff to ensure participants in supportive housing services maintain housing status and oversees related Medi-Cal billing functions.
· Coordinates administrative and operational functions within the assigned program including monitoring and developing budgets within approved and mandated guidelines.
· Develops working relationship with appropriate tenant groups, community personnel and agencies to identify needs, resolve problems, and improve responsiveness of housing services.
· Participates in developing Housing Authority policies, procedures and program objectives. Perform other related work as assigned.
Qualifications
Knowledge of:
· Principles and practices of federal, state, and local housing authority programs including development, rental assistance, operations, and administration.
· Project and/or program management, analytical processes, and report preparation techniques.
· Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
· Research, statistical, analytical, and reporting methods, techniques, and procedures.
· Standard principles, practices, and techniques of program development and administration.
· Basic principles, practices, and procedures of funding sources and grant funds disbursement.
· Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
· Principles of supervision, training, and performance evaluation.
· English usage, grammar, spelling, vocabulary, and punctuation.
· Conflict resolution and mediation skills.
· Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.
Ability to:
· Planning, directing, monitoring and evaluating the services and activities associated with maintenance, rehabilitation and sustainability of the Authority.
· Supervise and evaluate the performance of divisional staff and consultants as needed
· Recommend and administer the division’s operating budget; forecast staffing, consulting services and equipment requirements.
· Conduct research and/or investigations regarding customer service-related inquiries, issues and/or problems; define problems, collect data, establish facts and draw valid conclusions as assigned.
· Direct the preparation of meaningful, concise, and accurate reports.
· Communicate effectively, both orally and in writing, and make effective public presentations.
· Work in an environment where sensitivity to ethnically and culturally diverse individuals, communities, agencies, and organizations which comprise the constituency of the Authority is required.
Education and Experience:Any combination of education and experience equivalent to a bachelor’s degree in business or public administration, management, or a related field AND five (4) years of progressively responsible experience in a public agency performing program management, program compliance, grant administration, budget controls, and providing quality customer service with a minimum of two years in a supervisory capacity. Licenses and Certifications:
· Possession of a valid California driver’s license and automobile insurability by the Authority’s insurance carrier
Physical Demands
This position requires no unusual physical demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk and talk or listen. The employee may occasionally lift and/or move up to 25 pounds.
Work Environment
The work is performed in the normal office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Agency Core Performance Competencies
The Authority, in alignment with the agency’s strategic plan has established the following five (5) agency core performance competencies whereby all employees will be assessed as part of their annual evaluation. These competencies identify behavior and skills that all employees are expected to demonstrate to carry out the mission and goals of the agency:
1. Communication
2. Planning & Organizing
3. Problem Solving
4. Professionalism
5. Integrity & Ethics
Equal Employment Opportunity
The Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Types: Full-time, Temporary
Pay: $97,126.00 - $136,665.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Compensation package:
Experience level:
Schedule:
Education:
Experience:
- Program management: 4 years (Preferred)
- Supervising experience: 4 years (Preferred)
Ability to Relocate:
- San Francisco, CA 94124: Relocate before starting work (Required)
Work Location: In person