Description
The Service Coordinator is an individual, responsible for dealing with the issues related to the Chief of the Service and all service physicians within the Department of Medicine at (MSW or MSSL).
Responsibilities
1. Assist the Chief of the service with all administrative duties with minimal supervision in the Department of Medicine, including but not limited to, calendar management, meeting appointments, conferences, schedules, creating documents, patient scheduli
2. Submit check requests and travel reimbursements for the service within the Department of Medicine.
3. Maintain Amion for the monthly service on call schedule.
4. Order and maintain supplies for the service.
5. Transcribes and types manuscripts, grant proposals, letters etc. as necessary.
6. Receives and transmits information by telephone and fax for the service.
7. Process/update HIPAA-related paperwork and other institutional forms as necessary.
8. Generates any physician referrals as requested by the chief or service physicians in a timely manner.
9. Responds to and addresses “Referral” messages within 24 hours.
10. May schedule a patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.
11. May perform duty as liaison between physician practices and call center in addressing patient concerns.
12. Update and verify patient demographic and insurance information as needed.
13. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.
14. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
15. Facilitates and coordinates patient referrals by serving as a liaison between all physician groups both internal and external.
16. Maintains active knowledge base of the physicians within the service and their clinic locations.
17. Assists/Coordinates necessary documentation between the physician offices to ensure smooth transfer of information for the patient.
18. Demonstrates a professional, courteous and respectful attitude in dealing with patients and all members of the hospital staff.
19. Tracks the Division’s Continuing Medical Education credits.
20. Assists in the Ongoing Professional Practice Evaluation (OPPE) quality data collection for full time and voluntary faculty.
21. Provides vacation coverage and lunch coverage for other Service Coordinators as needed.
22. Participates in the department’s performance improvement activities.
23. Meets regulatory, licensure and annual health assessment requirements.
24. Assists with the management of Division’s fellowship, if applicable.
25. Assists with the onboarding of new faculty for the Division.
26. Participates in the training and onboarding of other staff members.
27. Participates in submitting payroll for staff and faculty within their Division.
28. Adheres to Mount Sinai’s legal and ethical standards.
29. Performs other related duties.
Employer Description
Strength Through Diversity
The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
- Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.
Explore more about this opportunity and how you can help us write a new chapter in our history!
“About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.0137 - $28.6393 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.