CarHero LLC is seeking a skilled and dedicated Dispatcher to join our team on a contract basis. This remote role is pivotal in ensuring efficient and effective towing operations, serving as the primary point of contact for service requests, customer communications, and coordination of drivers.
Key Responsibilities:
- Handle incoming service requests and customer calls with professionalism and urgency.
- Update and maintain accurate job information in our dispatch system.
- Assign and coordinate drivers for various towing assignments.
- Monitor job progress and handle any issues or changes that arise.
- Provide exceptional customer service, resolving inquiries and concerns promptly.
- Ensure compliance with company policies and procedures, as well as local laws and regulations.
Requirements:
- Proven experience in dispatch, customer service, or a related field, preferably in the towing or transportation industry.
- Strong communication skills and the ability to handle stressful situations with calm and professionalism.
- Proficiency in using dispatch software and general computer applications, including Google Maps
- Excellent organizational skills and the ability to multitask effectively.
- Availability to work flexible hours, including evenings and weekends, as needed.
- Must have a reliable internet connection and a quiet workspace for handling calls.
Benefits:
- Work from the comfort of your home.
- Flexible scheduling options.
- Be part of a supportive and dynamic team.
- Opportunity to grow and develop your skills in a challenging role.
CarHero is committed to providing top-notch roadside assistance and towing services. We believe in building strong relationships with our team members and offer support and guidance to help you succeed in your role.
If you are a self-motivated individual with a passion for customer service and a knack for logistics, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Morning shift
- Weekends only
Application Question(s):
- Do you have knowledge of the towing industry and related terms?
Experience:
- Dispatching: 1 year (Required)
Location:
Shift availability:
Ability to Commute:
Work Location: Remote