Parks Heating, Cooling, Plumbing & Electrical has been a leading provider of HVAC services in the Charlotte Metro Area for over 50 years. We inspire our employees to be the best they can be. We anticipate the needs of our customers. We intend to make a positive contribution to the comfort and well-being of the people we serve by providing quality installation and service of heating and air conditioning systems. Do it right the first time! “That’s the Parks Way”
Our associates are our most important resource. They provide the sole source for our ability to meet our customers’ needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide for our customers.
Specific Duties & Tasks:
- Convert incoming customer calls into booked service appointments.
- Empathize & understand customer's urgent HVAC, plumbing, and electrical needs.
- Sell and renew maintenance plans
- Respond to customer requests, resolve issues and promote the Parks brand.
- Make outbound calls to renew maintenance plans, schedule service and routine maintenance calls
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Qualifications:
- Ability to make and receive a high volume of calls daily
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal, written and listening skills.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
- Previous experience in HVAC, plumbing, or electrical services is a plus
- Ability to achieve key performance goals
Benefits Offered:
- Opportunities for career growth and advancement
- Company sponsored Medical, Dental, and Vision plans
- Supplemental Life insurances
- Competitive salary
- Paid time off
- Paid holidays
- 401k Retirement Plan
Job Type: Full-time
Salary: $19.00 - $23.00 per hour plus performance-based bonuses
Experience level:
Shift:
- 5- 8 hour shifts (opening am shift) - or-
- 4 - 10 hour shifts (weekends & closing)
- Afternoon shift
- Evening shift
- Rotating shift
- Weekends
Weekly day range:
- May not be a traditional M-F position.
Work Location:
- In-person
- Office located in Indian Trail, NC
- **This is not a work from home position**
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 10 hour shift
- Day shift
- Evening shift
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Indian Trail, NC 28079: Relocate before starting work (Required)
Work Location: In person