About us
Flagship Insurance Services is a small business in INSURANCE. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.
Duties:
- Communicate with customers via phone, email, and chat to provide information about products and services
- Conduct outbound calling to follow up on customer inquiries
- Perform data entry to update customer records accurately
- Analyze customer feedback to identify areas for improvement in service delivery
- Handle escalated customer complaints with professionalism and empathy
Requirements:
- Previous experience in customer service or sales is a plus
- Strong communication skills with the ability to articulate information clearly and accurately
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and recommend suitable solutions
Benefits:
- Competitive salary
- Health insurance benefits
- Paid time off
- Opportunities for career growth and development
If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time, Seasonal
Pay: $16.95 - $18.43 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
Weekly day range:
Location:
Work Location: Remote