The Temporary Enrollment Counselor will be responsible for recruiting students to enroll in Los Angeles Pacific University’s online programs through consultative selling processes. This involves reaching out to individuals via phone, text or video conferencing, taking incoming calls and placing outbound calls to prospective students. Their primary purpose will be the conversion of inquiries to enrolled students while guiding the applicant through the admissions process to support LAPU’s enrollment, retention, and customer satisfaction goals. This involves ongoing strategy to build rapport, create urgency, develop buy-in, and set expectations for the student experience.
Number of open positions: 2
Application Materials: Please submit a PDF version of your resume/CV. Cover letter is optional, and not required. If you would like to upload additional documents, please feel free to upload additional documents under the "Documents Section". This section is located after "Links" and before "Questions" in the application. Note to applicant: The email address you use to apply with, will be your username for your account and all email notifications. Questions, please email careers@lapu.edu.
Compensation: Grade 6: $22.00 - $25.13 (non-exempt/hourly)
Primary Work Location: Remote: Home Office: \*Employee's home office must be located in a state LAPU is registered in. (AZ, AR, CA, CO, FL, GA, IL, KS, MN, MO, MT, NM, NC, OH, OR, PA, TX, TN, VA, WA, WI)
Office Time Zone: Candidates must be willing to work in the Pacific time zone as determined by the manager
Schedule: We need a schedule that accommodates our student’s needs and schedules. Candidates must be willing to work one late shift during the week during the Pacific time zone. Hours are M-F 8 am – 5:00 pm PST. One late shift per week from 10 am to 6:30 pm PST will take place between T-TH, depending on the department's needs.
Remote work vs. Telecommuting Expectation: We expect our employees to be able to fulfill their LAPU responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours.
Required Experience / Education
- Christian Commitment: vital Christian faith and lifestyle
- Supportive of the evangelical mission and purpose of Los Angeles Pacific University
- Prior experience in a sales, fast paced call center or high volume customer service.
- Proven experience establishing and maintaining relationships with diverse constituents
- Associate’s degree
- Strong communication and interpersonal skills with the ability to deliver information effectively and persuasively
Desired Experience / Education
- Experience with accelerated online and campus-based degree programs preferred
- Recruiting and advising prospective adult students
- Strong consideration is given to candidates with recruiting, higher education, or sales experience
- Experience in consultative selling, lead generation, and networking skills
- Bachelor’s degree
Essential Functions
- Professionally represent Los Angeles Pacific University, academic programs, and services to prospective students and the community.
- Serve as the first point of contact and customer service representative to prospective students; providing consistent, accurate, and timely information about Los Angeles Pacific University and its programs.
- Responsible for following up on prospective students generated through web and phone inquiries, web chats, events, webinars, and special promotional activities.
- Using consultative sales skills, develop relationships with prospective students and applicants in an effort to recruit the most qualified students for LAPU’s online and campus-based programs.
- Responsible for qualifying prospective students, conducting a needs assessment, and assisting prospective students through the completion of the application process and first session registration.
- Must be comfortable with accountability for the outreach and follow-up for each prospective student and applicant. A minimum of 85 outbound calls with prospective students throughout the day and or a minimum of 120 minutes of talk time
- Demonstrate strong time management skills, the ability to prioritize tasks, and attention to detail to meet deadlines
- Maintain complete records of activities and submit routine reports as requested.
- Collaborate with staff to help attain common goals through participation in meetings, project teams, training, and planning activities.
- Utilize CRM system for proper tracking and accurate reporting of recruitment activities, and documenting contact with all prospective students and applicants.
- Develop and update knowledge on academic programs, features/benefits, student services, market conditions, and competitor activities.
- Provide guidance and serve as an enrollment liaison for applicants through the entire admissions process
- Adhere to the Family Education Rights and Privacy Act (FERPA)
- Required to work a Saturday commencement event each calendar year
- Carry out other duties and responsibilities assigned by their Senior Program Rep/Team Lead, or Director of Enrollment.
Missional Expectations
All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.
Knowledge, Skills, and Abilities
- Ability to work collaboratively across organizational units specifically related to student recruitment and marketing
- Familiarity with an online education delivery model
- Knowledge of JRM database systems and MoodleRooms Learning Management Systems
- Proven customer service record with culturally diverse and non-traditional students
- Strong command of the English language with excellent written and oral communication skills
- Strong organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently in a timely manner
- Ability to be proactive, to work with little supervision and meet deadlines
- Ability to adapt to a changing, fast-paced environment
- Knowledge of general office methods, procedures and practices
- Ability to maintain thorough recordkeeping systems and procedures
- Skill in the use of personal computers and appropriate software applications within online education (see below)
- A positive, cooperative, Christ-like attitude supportive of the University and its mission
Mental Demands
- Ability to gather data, learn procedures, compile and retain information
- Ability to present self in professional a manner and reflect goals and standards of LAPU
- Ability to engage in critical thinking, have high level of initiative, and exercise independent judgment
- Ability to maintain confidentiality and manage confidential information
Physical Demands
This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk, and sit for extended periods of time
- Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment for extended periods of time
- Visual acuity to read words and numbers for an extended period of time on a computer monitor
- Speaking and hearing ability sufficient to communicate in person or over the telephone
Technologies
- Microsoft Word
- Microsoft Outlook
- Course/Learning Management System—MoodleRooms
- Salesforce JRM Customer Relationship Management Software
- Microsoft PowerPoint
- Microsoft Excel
Non-discrimination Statement
- Los Angeles Pacific University does not discriminate on the basis of race, color, national origin, sex, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
- This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Los Angeles Pacific University reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.
Education
Required
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Job Type: Full-time
Pay: $22.00 - $25.13 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- As a faith based insitution, staff members are expected to sign LAPU's Statement of Faith. That being said, how would you describe your relationship or connection with Jesus Christ? Please share an experience that made your relationship with Christ feel authentic and significant to you.
- Click on this link https://www.lapu.edu/about/what-we-believe/ to read the university's Identity and Positional Statements. Do you acknowledge that you have read and can affirm, support, and sustain the university's Identity and Postional statements?
- Do you agree with the conservative, evangelical interpretation of the Christian faith as presented in the link below: https://www.lapu.edu/about/what-we-believe/
Education:
Work Location: Remote