Join our dynamic functional medicine practice as an Administrative Specialist & Concierge Patient Coordinator. In this role, you'll be at the forefront of ensuring seamless administrative operations while providing exceptional concierge service to our valued patients. Your meticulous attention to detail, organizational skills, and passion for patient care will be instrumental in maintaining our practice's high standards of efficiency and patient satisfaction.
Key Responsibilities:
- Administrative Support:
- Manage front desk operations, including greeting patients, scheduling appointments, and handling inquiries via phone, email, and in-person.
- Maintain patient records accurately and confidentially, ensuring compliance with HIPAA regulations.
- Coordinate with medical staff to optimize patient flow and ensure timely appointments.
- Process insurance claims, verify insurance coverage, and assist patients with billing inquiries.
- Perform general administrative tasks such as filing, scanning, and managing office supplies inventory.
- Concierge Patient Coordination:
- Serve as the primary point of contact for concierge patients, providing personalized assistance and exceptional service.
- Coordinate concierge patient appointments, including scheduling consultations, diagnostic tests, and follow-up visits.
- Liaise between patients and healthcare providers to ensure clear communication and comprehensive care coordination.
- Address concierge patient inquiries, concerns, and requests promptly and professionally.
- Anticipate and fulfill concierge patients' needs, striving to exceed their expectations at every interaction.
- Practice Enhancement:
- Collaborate with the practice management team to implement strategies for enhancing operational efficiency and concierge patient experience.
- Provide feedback on administrative processes and suggest improvements to streamline workflow and enhance service quality.
- Participate in training sessions to stay updated on practice policies, procedures, and technological advancements.
Qualifications:
- Proven experience in administrative roles, preferably in a healthcare or medical setting.
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- Strong organizational abilities and attention to detail, with the ability to multitask effectively.
- Proficiency in using electronic medical records (EMR) systems and MS Office applications.
- Knowledge of medical terminology and understanding of HIPAA regulations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Previous experience in concierge services or patient coordination is advantageous but not required.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive healthcare benefits package.
- Opportunities for professional development and advancement within a thriving practice.
- A supportive and collaborative work environment committed to excellence in patient care.
If you're passionate about providing exceptional administrative support and delivering personalized care to concierge patients in a dynamic functional medicine practice, we invite you to join our team and make a positive impact on the health and well-being of our patients. Apply now to embark on a rewarding career journey with us!
Job Type: Full-time
Pay: Up to $28.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Free parking
- Health savings account
- Life insurance
- Professional development assistance
- Vision insurance
- Wellness program
Healthcare setting:
- Medical office
- Outpatient
- Private practice
- Telehealth
Medical specialties:
- Dietetics
- Geriatrics
- Holistic Medicine
- Internal Medicine
- Pediatrics
- Primary Care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
- Medical administrative support: 1 year (Required)
Ability to Commute:
- Newton Center, MA 02459 (Required)
Work Location: In person