Account Specialist
Metalcraft, a leader in the nameplate/label industry, providing identification solutions for customers worldwide, has a great opportunity for a full-time Account Specialist. The Account Specialist will provide support to large accounts by teaming with the assigned territory sales representatives.
What does a typical day look like?
Your day to day is to provide support at our facility in Mason City, Iowa to our large accounts and large opportunities, working with our territory sales specialists, some of the daily an account specialist would accomplish would be:
- Complete quotes
- Ensure proofs and samples are supplied to a customer or prospect as part of our sales process.
- Collaborate with Outside Territory Sales Specialists along with Technical Specialists and possibly other Account Specialists on large opportunities.
- Assist in customer service, including customer complaints.
- Maintain leads
- Collaboration is critical, you will be working with technical specialists, along with territory sales reps on quotes and opportunities.
- You are in constant communication with your territory sales representatives and other account specialists; you are a team!
What Special Job Characteristics and Skills are you looking for?
- Previous experience working in a customer service or account specialist position is not required but experienced is welcomed.
- Interpersonal skills to work with your inside and outside team!
- Must be proficient working with hardware and software programs, previous CRM experience (Salesforce) is a plus.
- Experience in working individually and working with a team.
- You are well known and enjoy helping customers out in a professional manner. Its who you are!
Why work for Metalcraft?
Metalcraft is a value-driven industry leader and as an Employee-owned company (ESOP) you build equity ownership as you contribute to continue growth and success. We offer great pay, comprehensive benefits, and a team-based culture. We have the culture and stability of a 73-year old company that thrives on process improvement and getting better each day.
Metalcraft is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person