Description:
KCI Wireless is a proud T-Mobile Premium Retailer for the T-Mobile and Metro by T-Mobile brands. We welcome you to our exciting and ever-changing world of wireless sales and service. Over our 28 years in the business, our dedicated team has constantly elevated the T-Mobile experience to new heights.
As a Senior Mobile Expert, you will have the opportunity to:
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You’re the Sales Leader of the store and lead in all sales and customer experience rankers
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It’s up to you to infuse every Mobile Expert with a serious passion for our products and our mission
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Engage customers and welcome them to the Metro by T-Mobile family and Make it Personal.
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Explore and Discover, ask questions to determine the individual customers’ needs.
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Offer solutions, so customers can stay connected to what matters most to them.
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Be a Problem Solver.
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Stay updated on the exciting world of the wireless industry.
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Be an Expert and Guide the purchase.
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Build long term relationships with Metro by T-Mobile customers that turn our customers into brand promoters.
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Challenge yourself to exceed sales goals, maximize performance, and commission potential.
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Help create a welcoming and fun environment by ensuring the store meets the Metro by T-Mobile brand standards.
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Develop and grow your career.
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Invite others to join the KCI family.
Requirements:
The experience you'll bring.
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Track record of sales success and delivering to sales competencies.
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Passionate advocate with the desire to be yourself when connecting and having fun with our customers.
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Desire to be a part of the game-changing Metro by T-Mobile store team.
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Competitive drive and confidence to succeed in a fast-paced sales environment.
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Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
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Effective at balancing customer experience and performance goals.
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Six months of customer service and/or sales experience, Retail environment preferred
Benefits
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Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
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Potential all in Compensation totaling $20+/hr
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Potential of receiving up to 4 different Compensation payouts per Month
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Vacation time
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Personal time
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Sick time
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Health benefits
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Phone service discount
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Promotion opportunities
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Employee rewards including trips and contests