About us:
Mira Commmatters is a dynamic and innovative marketing agency specializing in strategic communication solutions for diverse clients. With a focus on creativity, technology, and collaboration, we empower businesses to amplify their brand presence and achieve their marketing goals effectively.
Overview:
We are seeking a skilled and enthusiastic Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for career growth.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Conduct data entry and maintain accurate customer records
- Utilize phone etiquette to ensure positive customer interactions
- Collaborate with team members to achieve department goals
- Follow scripts and guidelines to handle different types of calls effectively
Skills:
- Excellent verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Strong customer service skills with the ability to remain calm and empathetic under pressure
- Proficient in data entry and navigating computer systems
- Familiarity with medical office procedures is advantageous
We offer competitive pay, comprehensive training, and opportunities for career advancement. Join our team of dedicated professionals and make a difference in the lives of our customers.
Note: Please do not include any contact information or placeholders for contact information in the job description.
Job Type: Full-time
Pay: $18.24 - $21.96 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- San Antonio, TX: Relocate before starting work (Required)
Work Location: In person