South Carolina Federal Credit Union is currently seeking Credit Card Specialist to join our team of outstanding professionals in North Charleston, SC.
Duties include but are not limited to:
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Communicate properly with all employees to ensure positive and clear understanding of credit union goals and direction
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Support and process member, financial center, department and vendor correspondence via email, mail, member diary and telephone.
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Process new credit card applications.
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Perform research and resolution for UChoose Reward inquiries.
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Responsible for internal and external request processing for card operations. Must abide by strict time constraints and at times MasterCard or federal regulations.
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Coordinate and maintain card plastic inventory for branches and entire card portfolio.
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Prepare and review reports and take appropriate action as needed.
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Make suggestions for PCF changes to Card Operations Manager.
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Act as contact with representative from Fiserv for issues in absence of Card Operations Manager or when needed.
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Reconcile, research, resolve outstanding items, substantiate general ledger balance, and prepare written reconcilement for assigned accounts.
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Support credit union’s short and long-term goals by working and assisting Card Operations Manager or VP Card Operations with the development and execution of tactical plans.
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When needed, perform as a back up to other areas within Card Operations.
Minimum qualifications include:
- Possess a minimum of two years of similar or related Debit Card, Credit Card or ATM experience in a service work environment.
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Possess the ability to provide superior member/customer service.
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Possess the ability to interpret and apply regulations, policies, procedures, guidelines and practices
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Possess the ability to consistently deliver accurate and thorough work.
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Possess the ability to perform work independently with minimal supervision.
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Possess the ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
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Possess demonstrated interpersonal skills and the ability to work cooperatively with others.
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Possess demonstrated problem solving skills.
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Possess proficient verbal and written communication skills.
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Possess proficiency in Microsoft office applications, to include Excel and Access.
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Possess proficient mathematical skills.
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Possess a high school diploma or equivalent (GED).
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer
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