Room Attendants are responsible maintaining the cleanliness and appearance of the hotel and guest rooms and providing guests with quality service in a timely and friendly manner. Room Attendants represent the hotel to all guests and complete daily duties and assigned projects utilizing the principles, policies, and standards of Hulsing Hotels.
Essential Duties & Responsibilities:
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Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
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Remove and replace bed linen daily for checked out rooms; remake and replace linen for stayover guests.
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Clean room in its entirety including sweeping, vacuuming, and spot cleaning carpet as needed.
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Dust all furniture and other elements of the room including picture frames; headboards; lamps; TV and console; dresser; desk; air vents; windowsills; chair; closet area; and mirrors.
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After thoroughly cleaning the room, associate must leave the room as trained for inspection.
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Associate must immediately turn in to the housekeeping manager any items that are left behind by the guest.
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Associate must immediately inform the Executive Housekeeper or Room Inspector if you find that your room or any items have been damaged or if anything is unusual in your room.
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In all guest interactions associate must always be professional, accommodating, helpful and friendly.
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Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
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Performs other duties as assigned.
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High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
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Previous hotel-related or customer service experience desired.
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Must be team oriented, empathetic, friendly and show initiative.
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Well organized and able to prioritize tasks.