Purpose:As the Tech Specialist your purpose is to help clients get the full and immediate benefits of implementing our recommended tech stack in their businesses. You accomplish this by educating and assisting clients through live group tech teaching Zoom calls, pre-recorded video walkthroughs, and the occasional 1:1 client calls.
Importance:As the Tech Specialist, you are a linchpin in the success of our clients. Our clients are farmers and ranchers. Many have little to no proficiency in using online tools such as e-commerce platforms and email service providers. With your support and encouragement clients feel renewed optimism about their future. Your patient, detailed, compassionate assistance helps them take action producing results and increasing their self-confidence and belief in their ability to succeed. You are key to their implementation of the strategy we teach in our signature program Customers On Demand. Without you on our team to guide and support them many of our clients face a steep tech learning curve and feel frustrated, confused, and overwhelmed. With you on the team, our clients feel supported and energized by their rapid progress and can get into momentum making measurable progress and producing meaningful results in their businesses.
Ideal Outcome:If you execute your responsibilities to the top of your ability this is the best result that can happen:
- Clients’ time to live launch their funnel and subsequent tech stack decreases.
- We continue to create proficiency in our tech stack video walkthroughs.
- With you on the team, our client success will skyrocket leading to greater word-of-mouth referrals, testimonials, and success stories which enable us to enroll and serve an ever-increasing number of farming and ranching families.
Success Criteria: How to measure your success in this role:
- Client tech help inquiries via email, community, or DM are responded to within 18 hrs of submission and provide the needed guidance, feedback, direction, and assistance.
- You document Client questions/requests and generate video teaching content based on recurring needs.
- You host live tech help calls consistently each week
- You teach live sessions to our clients on cutting-edge updates making it easy to understand and implement
Best Result:
This is what it will be like working together:
- We’re going to have incredible teamwork and have a great time achieving our goals and realizing our mission to help farm families thrive.
- We’re going to gain valuable experience and discover and learn amazing insights about how we can best collaborate to accomplish projects as a team.
- Every day we’ll feel energized by the measurable progress we’re making.
- Because of our understanding of each others' conative strengths and cognitive capabilities, we'll be efficient in our use of time, producing accelerated results without sacrificing the quality or durability of the finished project.
- We’re going to complete our projects and not only will they turn out the way we envision them but they will be even better.
- We’re going to discover all sorts of new possibilities as a result of our teamwork.
Details
- Part Time - Monday-Friday
- Late Afternoon/Evening Hours Mountain Time 4-8pm
- Collaborate with the AM Tech Specialist with occasional Zoom sync to coordinate client projects.
Are you a good fit?
Please Apply at this Link: https://form.jotform.com/241584711351150
Job Type: Part-time
Pay: $2,500.00 - $3,000.00 per month
Experience level:
Schedule:
Work Location: Remote