Title: Branch Manager
Department: Branch Administration
Reports to: Branch Administrator
Schedule: Full-Time; Monday - Saturday
Subordinate Reports: 3 - 4
Position Summary:
The branch manager is responsible for the overall success of the branch and serves as the face of Amboy Bank to the local community. The manager leads a team of professionals in meeting the needs of our clients, provides exceptional service and ensures a strong operational environment. The manager provides coaching, training, and development to all staff members, ensuring complete commitment to the Bank’s values and overall business objectives. The manager will maintain a strong focus on external business development and community involvement by making business development calls and participating in community events.
Essential Functions
- Contribute to the continuous growth of the branch by actively identifying and pursuing new business development opportunities (which may require travel to and from prospective client locations; attending community events or contacting businesses via phone, in person or email); and ensuring continued customer satisfaction and retention of all existing relationships.
- Focus on proactive and innovative branch initiatives to promote branch growth and customer retention through the development and implementation of a sound business plan.
- Maintain a strong presence in the local community by participating in community events and involvement and leadership in professional and non-profit organizations.
- Manage the sales and service process, follow-up activities, and referral lead generation through active use of the Bank's Gold mine system.
- Manage customer complaints and service issues.
- Exhibit sound judgment in addressing client problems and overdrafts.
- Ensure all branch staff comply with bank operating policies and procedures to avoid losses and maintain a satisfactory audit rating.
- Conduct weekly meetings and daily observations discussing client experience, needs-based selling, branch security, compliance and operational procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Manage performance standards; develop staff to build a cohesive and effective team.
- Monitor and evaluate the development needs of staff members; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
- Inform team members of key retail branch strategies and initiatives.
- Take personal ownership and pride with an entrepreneur mentality for the branch facility and premises.
- Manage all aspects of branch environment and delivering excellent customer service, both internally and externally.
- Conduct individual coaching sessions with each branch team member.
- Maintain awareness of competitor products and sales initiatives.
- Participate in ongoing sales training and development.
- Display high level of problem resolution skills.
- Serve as a positive role model and demonstrate Amboy Bank values in all actions.
- Performs other duties as assigned
Job Requirements and Qualifications
- Willingness to develop a working knowledge of the teller system and develop capability of researching cash discrepancies.
- Expectation is manager will have a primary branch however, position requires flexibility and willingness to travel to other locations/branches and to adapt to schedule changes during the workday.
- Job requires strict attention to details and thoroughness in the completion of job duties.
- Job requires use of critical thinking and use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Job requires monitoring and assessing the performance of you, others, and the organization to make improvements or take corrective action.
- Job requires developing constructive and cooperative relationships with others.
- Job requires a high level of coordination, organization, planning, and prioritization of work, and management of one’s own time.
- Job requires honesty, integrity, and ethical behavior.
- Job requires a willingness to take on responsibility and challenges.
Education and Experience
- Bachelor’s degree in business, finance, or related field.
- Five years of management experience in a retail banking environment.
- Three years of experience in a sales and customer service role.
Physical Requirements
- Ability to sit for long periods of time up to 75% of work hours.
- Ability to use hands to grasp, handle or feel.
- Ability to use computer keyboard and system to enter data and process information.
- Ability to read, talk clearly so that others understand, hear, comprehend the written and spoken word, and see.
- Ability to use telephone to communicate with customers and employees.
- Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, fax machine, adding machine, etc.
Working Conditions
- Moderate sound as in business office with office machines, computers, and people traffic.'
'
Work Remotely
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Yearly bonus
Experience:
- Business development: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: In person