The Mixologist is responsible for efficiently preparing and serving beverages in a courteous and professional manner.
Core Responsibilities:
- Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed. Know the wine list and perform proper wine service.
- Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction in each interaction.
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Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.
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Know drink recipes, prices, and type of beverages available.
- Follow guidelines established in regard to age identification for suspected minors.
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Courteously, but efficiently, check identification where appropriate.
- Be familiar with accurate cash handling procedures to include proper discounting, MICROS system or applicable POS system (or registers), bank procedures and tip policies.
- Responsible for accurately charging the guests for drinks. Responsible for accurate intake of all the monies.
- Promote and upsell liquor ( and food if appropriate)
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Efficiently enforce the red line system with no exceptions.
- Proper adjustment to accommodate guest allergies, likes and dislikes
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Follow alcohol awareness guidelines.
- Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter.
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Observe proper sanitation and cleanliness procedures.
- Efficiently complete all sitework pre/post shift.
- Never leave liquor unattended during the assigned shift.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Maintains a positive work environment, fostering a culture of integrity, collaboration, and service.
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Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.
- Completes tasks, checklists, guest requests timely and accurately.
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Solves guest issues in the best manner possible, escalates when necessary.
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Able to follow property safety and security procedures.
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Perform other tasks any reasonable requests as assigned or directed
Knowledge, Skills and Abilities:
- Must have Louisiana ATC approved Bar Card/Responsible Vendor Training
- Effective communication skills, both verbal and written, to communicate with guests and employees.
- High work ethic and self-initiative
- Ability to work in high pressure situation
- Able to work efficiently and independently
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Experience in problem solving and guest resolution
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Must possess basic computational ability
- Understand and efficiently and accurate operate MICROS system (registers or other POS’s and systems used by the company).
- Be able to accurately memorize drink ingredients and garnishes for use in beverage service.
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Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Physical Requirements:
- Stand and walk for varying lengths of time, climb stairs
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Lift approximately fifty (50) pounds, such as trays, cases of liquor, dishes, etc.
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Know and be able to administer first aid
- Direct evacuations in an emergency
Minimum Qualifications:-
Must have Louisiana ATC approved Bar Card/Responsible Vendor Training
- Highschool degree, hospitality or similar degree preferred or equivalent work experience
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1 year of customer service experience, 6 months as bartender
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Hospitality experience strongly preferred
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Proficient with Microsoft Office Suite or related software
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Knowledge of hotel systems preferred
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Excellent communication skills
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Additional languages advantageous
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
International House Hotel (My Favorite Hotel LLC) is an equal opportunity employer. International House Hotel celebrates diversity and is committed to creating an equitable and inclusive environment for all employees to ensure they feel a sense of belonging. We do not discriminate and believe every individual should be proud of who they are, where they came from and take pride in who we serve.
International House Hotel (and its subsidiaries) is an Equal Employment Opportunity employer and considers all applicants for employment without regard to race, color, religion, ethnicity, creed, sex, age, national origin, citizenship status, disability, medical condition, pregnancy, marital status, partnership status, sexual orientation, status regarding public assistance, military or veteran status, domestic violence victim status, gender identity and expression, genetic information, status as unemployed, political affiliation or any other characteristic protected by federal, state or local law.