Job Title: Dispatch Support Agent
Job Location: Union, NJ, 07083
Work Type: Hybrid role. For the first two weeks of training, the candidate will work the 8:00 AM to 4:30 PM EST shift.
Job Type: Contract
Duration: 3 months
Pay Rate: $20/hr
Summary
The client is looking for a Dispatch support role. The primary function will be to handle inbound emergency calls during Shifts 9:00 AM5:30 PM, which includes one unpaid 30-minute lunch. The client would like to start with a three-month contract that may be extended up to six months.
- Under general supervision, performs clerical duties designed to assist the Resource Management (Dispatch, ERT, and Scheduling) department in performing their duties.
- Performs specifically assigned functions, including assisting interoffice communications with the Customer Care Center, divisional operations, etc.; utilizes computerized systems to enter, maintain, or retrieve information;
- prepares reports of a recurring nature using both manual and automated records
Roles Responsibilities
- Answer gas leak line and create gas leak orders Facilitate emergency appointments
- Contact customers to provide appointment updates and/or reschedule missed appointments.
- Assist dispatch with daily reportinglogistics, AM/PM order reports.
- Assist dispatch supervisor with Board of Public Utility reports when necessary.
- Assist scheduling department with outbound calls, mark outs, and reporting when applicable.
- Provide business support for field operations--account review, order creation, etc.
- Performs other related departmental duties as required.
Minimum Qualifications
- Experience handling safety-sensitive INBOUND emergency calls.
- Previous customer service experience
- Good oral and written communication skills are required.
- Ability to multitask
Required Skills
Customer Care/Customer Service
Work Authorization