Job Title: Senior IT Infrastructure Associate
Job Summary:
The Senior IT Infrastructure Associate will oversee the daily operations and Help-Desk team to ensure all systems and networks are running smoothly. Developing policies, procedures and processes to improve IT operations and increase efficiency and productivity. The candidate must be able to manage vendor relations and service providers to ensure the organization’s technology requirements are met. When an issue arises, this position will be expected to take ownership of the issue and drive the effort to ensure the issue is resolved in a timely fashion.
The Senior IT Infrastructure Associate will develop and maintain a strong understanding of the organization’s business requirements and work closely with other departments to ensure that IT is aligned with those requirements. Duties also include IT inventory management and busy season planning and purchasing.
The candidate will have the technical proficiency to support the internal IT infrastructure, networks, and services and understand and support common protocols in a corporate environment. The candidate will also have strong leadership skills, the ability to drive projects and communicate effectively to employees, departments, and executive management team.
The ability to report Key Performance Indicators (KPIs) of the department on a weekly and monthly basis. Bilingual is a plus!
Job Requirements:
· (8) Years of IT experience
· (4) Years of management experience
· Strong understanding of systems and end-user security.
Job Responsibilities:
· Windows Domain and User Management
· Office 365 Administration
· Developing and implementing end-user IT policies and deployment procedures.
· Identifying and acting on opportunities to improve end-user services and security practices.
· Maintain end-point security software and policies.
· Implement and maintain employee security training materials.
· Support our email security systems and services.
· Understand Windows domain and security practices.
· A strong understanding of email systems. (Exchange, Outlook, SMTP, IMAP, POP3)
· Strong understanding of phone systems (call center experience a plus)
· Strong understanding of networking and protocols. (Ethernet, WiFi, VLANS, TCP/IP, DHCP, & DNS)
· A strong understanding of host & network level security.
· Perform with a high level of professionalism.
· Displays strong leadership skills and qualities.
· Manage and takes ownership of all Help Desk and building operational issues.
· Managing, leading and mentoring team members
· The ability to properly delegate tasks
· Ability to manage and drive projects to completion.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
Work Location: In person