Established in 1991, Super Bell Jewelry is one of the leading B2B manufacturers and suppliers of fine jewelry to wholesale distributors and retailers. We have been known to consistently deliver fashion-forward designs and high-quality products at competitive prices. The location is in Downtown Los Angeles.
We are looking for Customer Service Associate to process orders, build relationships with customers and also assist with administrative duties such as receptionist, data entry, shipping, and tradeshow coordinating (book flights/hotels).
Main Responsibilities:
- Process multiple orders daily and keep track of customer orders
- Resolve and response to customer inquiries & complaints in a professional timely manner
- Strong sense of urgency when working with customers
- Cultivate relationships and provide excellent customer service to prospective and existing customers
- Manage demanding customers with a calm and helpful demeanor
- Always be positive and helpful to our customers
- Answer incoming phone calls and emails daily
- Work with customers in our showroom, as they come in
- Response to customer questions quickly and promptly
Additional responsibilities included but not limited to:
- Some administrative duties may include: Backup receptionist, data entry, shipping, booking flights/ hotels, etc.
- Use judgment and discretion to make accommodate customer needs
- Work closely with management to resolve issues
- Help out team-mates as needed
- Work with minimal oversight and on multiple orders at one time
- Strong stewardship towards the company and careful handling of merchandise
Attend tradeshows:
- Approximately 5 times a year, this role will travel to various tradeshows (Mostly East Coast, within USA).
- During tradeshows, this role will be meeting new customers, selling products to customers daily (will be standing most of the day for a few days in a row)
- Flights, lodging and miscellaneous travel expenses are provided by Super Bell. Most tradeshows are 3 days long.
Qualifications:
- Previous experience in customer service in B2B, wholesale or manufacturing field is preferred
- Experience working in an office environment
- Must be willing and able to travel out of state (3-5x times a year)
- During tradeshows, must be able to be on feet for most of the day
- Sense of urgency when it comes to processing orders and answering customer inquiries
- Strong and professional verbal & written communication
- Strong attention to detail
- Ability to manage multiple priorities at the same time (adjust priorities as needed)
- Ability to be flexible, fluid and adaptable (know how to prioritize and work in gray area)
- Ability to work with minimal oversight
- Computer literate and proficient in Microsoft Suite (Word, Excel, Outlook, etc)
- Minimum 3 years of related experience
Featured Benefits:
- Medical/Dental/Vision insurance
- Vacation & Sick days
- Major holidays off
Pay Range: $19/hour to $26/hour DOE
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 3 years (Required)
- Administrative: 3 years (Required)
Ability to Commute:
- Los Angeles, CA 90014 (Required)
Ability to Relocate:
- Los Angeles, CA 90014: Relocate before starting work (Required)
Work Location: In person