Job Title: Remote Receptionist / Live Support Specialist
Position Overview:
We are seeking a compassionate and tech-savvy individual to join our team as a Remote Receptionist. This role involves offering live support and reminder calls to veterans 20-30 hours per week during the business day/normal business hours. The specific hours will be negotiated. In this role, you will aid veterans with appointment-related inquiries and assist them in navigating to our offices as needed.
Responsibilities:
- Provide live support to veterans during designated hours, addressing inquiries related to scheduled appointments.
- Make reminder calls to veterans, notifying them of their upcoming appointment time and location.
- Assist veterans in navigating to our offices by providing clear directions.
- Maintain comprehensive knowledge of our 50+ locations and 100+ providers.
- Utilize web applications and Google Sheets to track appointments, update calendars, and manage data.
- Collaborate closely with the team to ensure seamless communication.
Requirements:
- Associates degree
- 2+ years experience in healthcare and/or office management
- A calming presence, patience and excellent interpersonal skills.
- Proficiency in computer usage, including familiarity with web applications and Google Sheets.
- Strong organizational skills and the ability to multitask.
- Attention to detail in maintaining records and tracking appointments.
- Ability to work independently and remotely, while also being a team player.
- Must reside in North Carolina.
- High speed internet and a private space to work.
- Ability to "think on your feet" and effectively troubleshoot issues related to veterans’ appointments
Pay and Benefits:
- 20-30 hours per week with potential for future expansion.
- PRN (as needed) positions available immediately.
- Paid Time Off (PTO) benefits after 3 months of continuous employment.
- Healthcare stipend paid with bi-weekly paycheck
- $24/per hour
How to Apply:
If you are passionate about supporting veterans and possess the necessary skills for this role, we invite you to apply by sending your resume and a brief cover letter outlining your suitability for the position to . Please note that applications without a cover letter will not be considered.
Join us in making a meaningful difference in the lives of our veterans. We look forward to welcoming you to our team!
Job Type: Part-time
Pay: From $24.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- No nights
- No weekends
Education:
Location:
- North Carolina (Required)
Work Location: Remote