About us
Based in Durham, NC, NC Center for Physical Therapy is an independent, family-owned, and award-winning physical therapy clinic that provides caring, innovative treatment for our patients biggest goals, including pain relief to eliminate opioids or avoid a surgery recover from an injury or train for an activity that inspires you!
Are you a stay-at-home mother ready to rejoin the workforce on your own terms? We understand the challenges of balancing family commitments with professional aspirations. At North Carolina Center for Physical Therapy, we value the diverse talents and experiences that mothers bring to the table. We're excited to offer a flexible part-time opportunity that allows you to leverage the skills parenting required you to develop, such as time management in juggling multiple schedules of family members, conflict resolution between kids/family members, keeping everyone organized, problem solving when inevitable unexpected challenges arise, adapting to changing circumstances, and even most important taking initiative to get things done.
Position Overview:
We are seeking a friendly and professional Front Desk Associate with good work habits, the ability to juggle multiple responsibilities, work in a small family/team environment where every counts on each other. As a Front Desk Associate you will serve as the face of our practice as you will often be the first person people talk to and see at our clinic. This position offers flexibility in terms of hours and schedule, within business needs. Whether you're looking to ease back into the workforce or seeking a fulfilling career that complements your role as a mother, this opportunity provides the perfect balance.
Key Responsibilities:
- Greet patients with a warm and welcoming demeanor
- Check-in and check-out patients efficiently, ensuring accuracy in scheduling & billing
- Answer phone calls and respond to inquiries in a timely and professional manner
- Tactfully answer questions from patients often confused by insurance companies.
- Maintain a clean and organized front desk area
- Accurately enter financial transactions.
To excel in this role, you should possess the following skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Knowledge of insurance, have you read an EOB from an insurance company?
- Strong problem-solving skills with the ability to handle difficult situations calmly
Requirements:
A “Can Do” attitude who looks for things you “Can Do” to improve patient experiences. This is not a position where you will have time to “surf” on your phone.
Strong resilience - are you able to make a mistake, learn from it and move on? We need people who want to be empowered with responsibility to make things better. In a small practice, everyone is important to helping the practice succeed.
Ability to work independently and collaboratively.
At NC Center for Physical Therapy, we understand the importance of work-life balance. We offer a supportive and inclusive environment where you can thrive both personally and professionally. Our team values resiliency, flexibility, creativity, and collaboration, and we're committed to helping you succeed in your career goals while prioritizing your family.
How to Apply:
If you're a stay-at-home mother ready to take the next step in your career journey, we'd love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in this opportunity.
Equal Opportunity Employer:
North Carolina Center for Physical Therapy is an equal opportunity employer and welcomes individuals of all backgrounds, experiences, and perspectives. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, and qualifications required.
Job Type: Part-time
Pay: $14.16 - $18.00 per hour
Expected hours: 15 – 25 per week
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you aware this is a part time position?
Write something to let us know why you are interested in this opportunity and our practice. Thank you!
Ability to Relocate:
- Durham, NC 27713: Relocate before starting work (Required)
Work Location: In person