Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.
St Julien Hotel & Spa is looking for a professional and personable Banquet Captain to assist in the daily operations and management of the Banquet Department — including supervising Banquet staff, ensuring that events run smoothly and on time, and providing excellent guest service during all Banquet events!
Essential Job Functions:
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Effectively train staff so that they are able and empowered to consistently provide service that meets the Hotel’s luxury service standards.
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Hold all Banquet staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.
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Handle guest complaints or concerns with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of the Banquet Director.
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Assist with, and oversee the completion of, all opening and closing procedures.
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Communicate and coordinate with Banquet cooks to ensure that food service is timely and seamless.
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Work to maintain total guest satisfaction during all events; address any potential conflicts with guests, vendors and/or staff in a timely and professional manner.
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Assist in keeping necessary inventories on equipment, food, and beverage items. Help to monitor budget, protect against losses, and ensure the financial success of the department.
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Complete and understand all relevant paperwork (e.g. consumption reports, bills, cash bar procedures, safety checklist reports).
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Monitor staff’s compliance with safe/sanitary food and beverage handling and responsible alcohol service.
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Maintain Hotel equipment and ensure that meeting/event spaces are kept in top condition; notify appropriate parties of any needs or major repairs.
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Complete and distribute end-of-day bills for liquor, head counts, AV, etc.
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Follow St Julien’s Environmental Commitment and dispose of waste and recycling according to standards.
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Other duties as requested by Banquet Director.
Ideal Candidate:
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Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.
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Promotes collaboration and a positive, professional work environment.
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Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.
Qualifications:
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Minimum 2 years’ supervisory and/or management experience required.
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Previous Banquet experience required, preferably in a luxury hospitality setting.
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Must be able to stand for several hours at a time and be able to lift up to 25 lbs. on a frequent basis.
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Valid TIPS certification required, or must be obtained within 45 days of hire.
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Open and flexible availability is required. Interested candidates must be able to work mornings, weekends, and holidays.
Perks & Benefits:
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Medical, dental, and vision insurance options*
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Paid time off (PTO)*
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Paid holidays (including associate's birthday)*
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Paid sick leave
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Aflac supplemental insurance options
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401(k) with Company match
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RTD EcoPass
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50% employee discount in Spa and restaurant
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Discounted associate room rate
- Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements
PART TIME POSITION AVAILABLE
COMPENSATION: $17.44/HOUR + GRATUITY
APPLICATION DEADLINE: 07/31/2024
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.