Summary:
Key Requirements:
The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Manager’s absence. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
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Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
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Assists with the management of all Service Counter functions
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Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
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Assists with supervising and ensuring proper checking and bagging techniques are being used
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Assists with ensuring proper bookkeeping procedures are implemented
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Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
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Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
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Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
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Assists with general public relations and “Spirit†initiatives within the store in stores with no Talent Relations Manager
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Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
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Assists with delegating and assigning trainers as necessary
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Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
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In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
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Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
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Assists with overall guest and team member safety
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Greets and speaks politely with every customer on premises
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Performs other duties as requested or required by management
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Key Responsibilities:
Must be 18 years of age or older
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High School Diploma or equivalent
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Required to work 40 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
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Must maintain Certified Food Safety Manager certification
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Minimum of one year store experience
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Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
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Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
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Ability to function as a team member and get along with others
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This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
OUR MISSION
Ultimate Service Superior Performance Positive Impact