The Customer Account Representative assists the General Manager with contacting leads, askinbooking those leads into a free class, then assisting the lead with selecting the membership option that suits them best. Our Account Reps are always ready to provide great service to our clients and assist with any customer-related issues that may arise. Passion for fitness and knowledge of the Rumble brand is preferred, but not required.
Description
REQUIREMENTS:
- Excellent sales, communication, and customer service skills required
- Membership sales preferred
- Must have genuine hospitality and passion for people
- Goal-oriented with an ability to achieve sales in memberships and retail
- Ability to learn and use the Club Ready software system
- Must be fluent in English and have excellent communication skills via in person, phone and email
- Must be able to work under pressure and meet tight deadlines
- Must have proficient computer skills
- Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
PHYSICAL REQUIREMENTS:
- Must be able and willing to move bags, and perform minor maintenance
- Must be willing to clean Rumble, Bathrooms, Lobby, etc.
- Must be able to lift up to 30lbs
RESPONSIBILITIES:
- Provide top of the line service to all new and existing members
- Execute sales and hospitality process of first time member experience, follow up, and close
- Maintain acceptable level of personal sales production
- Work collaboratively with studio management and franchise owner(s)
- Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
- Assumes responsibility for developing selling skills
- Maintain brand standards and initiatives
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Compensation package:
Schedule:
- 4 hour shift
- Evening shift
- Morning shift
- Rotating weekends
Travel requirement:
Work Location: In person