Volkswagen Warranty Administrator
Vanguard operates dealerships located in Arlington, Carrollton, Sherman, Austin and Hughes Springs. We represent the manufacturer brands Kia, GMC, Buick, Volkswagen and Ford.
Family-owned and operated, Vanguard promotes an excellent work-life balance culture, flexible schedules, and a shared vision to “WOW” Our Customers, Our Team Members, Our Community, and Our Peers! We invite you to learn more and discover "The Vanguard Family"
Benefits:
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Paid Weekly
- Paid Health Insurance
- 401(k) Matching
- Paid Life Insurance
- Paid Holidays
- Dental & Vision Insurance Available
- Employee Discount
- Referral Program
Responsibilities
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Adhere to all manufacturer and after-market warranty company policies and procedures
- Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Communicate with Service advisors, Service Director, and Technicians to ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer warranty policy and procedure manual
- Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
- Review all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmission
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
Qualifications
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Two years previous automotive/administrative work required
- Detail-oriented
- Strong computer and analytical skills
- Ability to multi-task in a fast-paced environment
Vanguard Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.