Inktel is seeking Bilingual Call Center Specialist Representatives!
Driven by our passion for people, our Call Center Specialist will assist in the following areas: Provide general college information; Inform students of available resources; Assist students in navigating the college website. The Call Center Specialist serves as the primary point of contact in aiding with the non-classroom needs of students, faculty and staff relating to registration, financial aid, billing, and admissions.
Responsibilities:
· Answers incoming phone calls from clients, members, subscribers, or the public.
· Responds to questions directly within the scope of the position.
· Routes calls to the appropriate person if necessary.
· Counsels clients or other callers who are upset or have urgent concerns.
· Ensure callers have been provided with all necessary paperwork and instructions.
· Solicits information necessary to respond appropriately or route caller.
· Performs lookups or extracts records from information system or other files.
· Educates callers about available services, products, or benefits.
· Oversees service schedules. Ensures estimates and other information given to the public are current.
Qualifications & Competencies:
· High school diploma or equivalent.
· 1-2 years Call Center Experience
· Excellent Data Entry skills/- 45-55 wpm minimum
· Must be computer literate and internet savvy
· Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen
· Excellent oral communication skills: clear diction, tone, and use of proper grammar
· Bilingual in English and Spanish
· Ability to deliver quality customer service in a high-volume environment
· Ability to advise and counsel students in a quick and efficient manner
· Ability to multitask by reading, typing, and navigating through applications while speaking with customers
· Empathetic and active listening
· Positive outlook and enthusiastic attitude
· Conscientious team player
· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
· Dependable, a history of good attendance and punctuality is essential
Technology Requirements:
Minimum PC Requirements
CPU Speed
· Dual Core 1.2 GHz or better
· Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
· 40 GB or more of available space
· 100 GB or more of total space
Memory
· 8 GB of RAM or better
Operating System
· Windows 10 or 11 (No Macs or Chromebooks)
· Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
· Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements
Dual Monitors
· 1280 x 1024 (SXGA) screen resolution
· 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone
· JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera
· Integrated or USB Camera
Minimum Software Requirements
Google Chrome**
· Latest version of Google Chrome for Windows
**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
· Hard-wired connection (no wireless)
· Minimum 45 MBPS download / Minimum 10 MBPS upload
· Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold
· 120 milliseconds (ms)
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Customer service: 2 years (Required)
Language:
Location:
Work Location: Remote