Job Overview:
We are seeking a reliable and customer-oriented individual to join our team as a Front Desk Clerk/Night Auditor. As a Front Desk Clerk/Night Auditor, you will be responsible for providing exceptional guest service and ensuring the smooth operation of the hotel during the night shift.
Responsibilities:
- Greet guests in a friendly and professional manner, ensuring a positive first impression
- Check guests in and out of the hotel, following established procedures
- Answer phone calls and respond to guest inquiries promptly and courteously
- Handle guest requests and resolve any issues or complaints in a timely manner
- Process payments and maintain accurate records of transactions
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Ensure the security of the hotel by monitoring surveillance cameras and maintaining a safe environment for guests and employees
- Assist with other front desk duties as needed
Requirements:
- Previous experience in front desk or customer service roles preferred
- Knowledge of hotel operations and guest services is a plus
- Excellent communication and interpersonal skills
- Proficient in using phone systems, computers, and other office equipment
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving skills
- Ability to work independently with minimal supervision
- Must be able to work night shifts, including weekends and holidays
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training provided to enhance skills in hotel management and guest relations
If you are passionate about providing exceptional customer service in a hotel setting, we would love to hear from you. Apply now to join our team as a Front Desk Clerk/Night Auditor!
Job Type: Part-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Nashville, TN 37203 (Required)
Ability to Relocate:
- Nashville, TN 37203: Relocate before starting work (Required)
Work Location: In person